You are not alone here, I am dealing with the exact same problem as we speak. Broken controller out of the box upon purchase, sent it in under warranty (still had to pay $10 out of my own pocket for priority mail). I sent in 2 controllers. They only sent back 1 with no letter or anything telling me what they've done, I had to contact them again myself. The other one is still missing, I'm in the process of trying to get that back still. This has been in June 2018, it is almost October and it's been a battle ever since. If I don't get some kind of resolution soon, I'm going to put HTC Vive on blast and make sure all the gaming journalists and social media know how bad HTC Vive have been treating us. I have all the pictures and transcripts from my interactions I need from them.
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