Since I've tried to send an email about this issue roughly seven thousand times now, but every time I get a parse error, figured I'd post it here and see if a staff member gets back to me. I was playing my Vive earlier today when the base stations started to cycle between standby and powered up modes every few seconds Video of said cycling here. I have updated the firmware, which caused them to not work at all, so I had to do the calibration reset trick found here. This caused the lighthouses to come back on, but with the same cycling issue. I have since tried literally every fix I could find on the internet and nothing is fixing the issue. This was not an issue just a week ago when I would play for a few hours a day with no problems whatsoever. I just want to RMA them so I can get them fixed or replaced. I will be straight forward. I understand that you might have to go through the motions, but since I have tried pretty much everything, if you reply and tell me to do something I've already tried, I'm not going to do it. I'm just going to tell you I did...because I did. So that will just be a waste of time. Thanks for your time. Also open to suggestions from non staff members who might have had the same issue, but have since fixed it.
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I'm posting this to inform others that Vive's customer support leaves a LOT to be desired. Now, don't get me wrong. The front line support, like the people you talk to on live chat, are very helpful and do everything in their power to help you. That being said, here's the situation: About three months ago, my controllers stopped tracking. I RMA'd them. I got one of them back a couple weeks later. The other one I didn't hear anything about despite having contacted support about eight times now asking about it. The most anyone could tell me is that "We're working on it." Nothing specific like, "We're are still working on repairing your controller. Sorry for the inconvenience." No no...just, "We're working on it." Just now I contacted them again only to find out that they not only lost the RMA ticket for the other controller, but they seem to have lost the controller itself. So they decided the best course of action was to open another RMA ticket which will, in their words, "take quite a while." I have the chat transcripts for all of this. My point is this. I paid close to seven hundred dollars for the system, and then bought a bunch of games to play, and I can't use the **bleep** thing because the RMA team lost my stuff. So yeah...there's that. If I seem irritated, you can understand why.
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