I have a similar experience. I made my puchase on March 29th for the Vive Pro and the regular Vive bundle since it was only 50 dollars more than the accessories bundle at the time and I figured it would be nice to have a backup. I received the regular vive Mid-April so I at least have been enjoying some VR but what is infuriating is I used Paypal so I have already been charged the full amount for the Vive pro. I sent support an email asking when my Pro headset will be shipping since the order has been stuck "In Process" for three weeks now and the original order confirmation said it would ship in April. The response consisted of saying the headset would come "Real soon" and an ad for a VR game. This is some the worst customer service I have experienced. I wrongly concluded that preordering from HTC would somehow guarantee a quick delivery. I won't make the same mistake again.
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