I just wanted to put out and update that once my issue was posted into the vive forums directly, they were very quick to make it right with me and i appreciate it. I have a couple buddies that were looking into a VR headset and they were on the fence since I wasn't getting mine fixed in a timely manner, but once I explained how Vive made it right, they're opting to go with Vive again. But I'm going to leave my original post because I feel that however/wherever the chat department is setup, that process needs to be looked at a bit more closely and hopefully this is a reminder. I tried the regular route for 4-5 weeks and I suspect my issue was some kind of account glitch that's not normal, but I feel chat support should have taken ownership and provided me with updates. Thank you Vive for taking care of this issue.
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