I was told I could return the unit and the brackets, but I would need to front the shipping bill. This was not an issue with me, because I did purchase it and it isn't a warranty related defect. I would have liked better communication and it shouldn't be this complicated to get something sent back as a return. I believe I am still in the window from the time of shipment. I feel for everyone else in the same boat as me. I would really just like the info needed to actually ship the pieces so I can say done and done, and wipe my hands clean of this situation. This should have happened the first time I contacted chat support and asked to return my unit.
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Update: This has been taken care of, thank you HTC Vive for listening. I have contacted chat support 3 individual times now asking for what I would think would be a simple task, what most companies take 10-15 minutes to provide, is now coming on 2 days. Here is the short story: I ordered the HTC Vive Pro and accessories on the 5th of April. I receieved my HTC Vive Pro HMD and wall brackets. I immediately contacted chat support asking why I did not also receive my accessories. I was told they were on Backorder. I then contacted chat support again 6 days later to return my HTC Vive Pro because I did not intend on looking at a pretty box while I waited until an undetermined date for my "accessories" which are necessary to making the device operable completely. I was told that I would receive information on this. (No specific details when) I contacted chat support once again after a half a day of waiting, realizing I never received information on returning my Vive. This time the chat specialtist mentioned I would receive the information within 24-48 hours. I waited another day, and received an email stating: "Thank you for ordering from VIVE. We have now received your product(s) and a refund has been generated for your order as a result of one of the following: your request, the fulfiller’s request, an incorrect address or a refused shipment. Please allow 5-7 business days for your refund to be updated on your account." This was odd to me, because I had not sent in anything at this point. ... I contacted chat support once more. This time the chat specialtist, who was very nice, stated they would get me the information within an hour of the chat ending. I have not received this information. This information seems like it would be an address to ship it to and what information to include. I'm furious at this point, I just want to cut ties with HTC all together now. Is there anyone out there that can help me with this issue? P.S. Sorry TLDR
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