Support responded to this forum complain in private. Here's there response "Hi Ashley, It looks like we had an issue with the vendor but we've corrected it and it should be shipping soon. I'll see if i can find any more details, but you should receive a confirmation email when the product is shipped."
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I preordered my Vive Pro on March 20th and still havent heard anything. Isn't the point of preordering to get something at launch or at least shipped then. Everytime I contact support they give me a different date for it to be shipped. I was first told April 9th it would be shipped by vive support and it never happened. I feel like the support just constantly lies just to get you off the chat. Possibly one of the worse supports i've ever had to deal with. Like if you dont know say you dont have a date for it to ship. Dont tell me something that isn't true when you are representing a company. This is possible one of the worsest preorders I have ever known of. Doesnt ship on time so lie to your customers when they contact your support cause we dont know when its gonna be sent out. Like i was mildly annoyed when it wasn't shipped out on launch, but to tell me it will be shipped on monday the saturday after launch and for it to not be sent, then when I contacted them again i get told later in the week it should be shipped and still nothing. Today they told me 2-3 weeks. They already took the money out of my paypal which at the time they didnt have anything stating that it would be taken out before it shipped, at that time it said that it would be charged when it was shipped. I read on this forum from Vive support to someone else to contact paypal to see why they charged me before it was shipped, and paypal tells me to contact HTC, or they can do a charge back. I am about ready to say screw it, charge back and never buy anything from HTC. Like really I've never been lied to by a big company so much. Its never ok to lie when you dont know something, making a speculation would be fine if you tell me that is what it is. But to tell me it will shipped on monday then for it to not thats some BS. Its been over a week since then and still nothing.
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