The fastest way to RMA a device for repair is via a live chat agent that's specific to your region:
Locate and record the serial number from the affected device.
Navigate to www.vive.com/support
Click "contact us" in the top right-hand corner of the navigation bar
Selecting "Begin Live Chat" connected to an agent (when available).
Compose an introductory blurb about why you’re contacting us (Fault 03, ect...). If possible, please Include serial numbers for the affected device(s).
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