Hello @esspi ,
Thank you for your comments, we are certainly feeding this up the chain on our end. @Rhiannon PM'd you requesting some additional background info (any ticket info, correspondence, etc) so that we may escalate any outstanding or open issues and ensure resolution.
I can completely understand your feelings, I do hope for an opportunity to work with you to correct this experience.
Thank you again, and I look forward to solving on your behalf.
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