Vive focus controller not connecting to HMD

Milguo
Contributor

Vive focus controller not connecting to HMD

Hello everyone,

I've just received one Vive Focus HMD and I can not pair the controller with the headset. The LED indicator in the controller is permanently lit in white and the HMD does not detect it. The english manual says that this light indicates the controller's firmware is beeing updated but this is the only state I've seen since I placed the batteries inside the controller. Does anyone know how to reboot the controller to its original state or this is something that can only be fixed replacing the controller? 

 

Vive Staff

Re: Vive focus controller not connecting to HMD

@Milguo

Try this: First, put on the HMD and ensure it's powered on, next, hold down the volume down button on the HMD as well as the volume down button on the controller at the same time (with the HMD still on your face). This should force the controller to pair. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Milguo
Contributor

Re: Vive focus controller not connecting to HMD

Thank you David for your response but that didn't work for me.

The white light in the controller still doesn't blink and the HMD doesn't detect it. That is keeping me stucked in the first step of the configuration of the headset. It seems to me that it might be a firmware problem in the controller and, if that is the case, since there is no usb connector I guess that the only way to fix it is sending it back to the factory. :smileysad:

jpreston82
Contributor

Re: Vive focus controller not connecting to HMD

Did you get this issue resolved? My controller is having the same issue it seems. Unfortunate.
sergio.g
Settler

Re: Vive focus controller not connecting to HMD

I got it working but it took me a while. First I tried this a couple of times but did not work and the controller was still blinking each time I clicked the volume button. I restarted it by taking the battery off and put it back on. Then I pressed both volume down buttons for at least 20" or more. There is a blink in the UI but you should still hold the buttons after seeing the blink.

Then they paired correctly.

Re: Vive focus controller not connecting to HMD

We got our 2 Vive Focus headsets last week, but today one of the two has problems connecting with it's paired controller. Tried to repair it with the suggested methods multiple times (holding volume down on headset and controller while putting the headset on), but couldn't get them to pair.

Did the button combination change in the newer firmware versions?
Is there a way to factory reset the device without navigating through the menu (which isn't possible without a paired controller)?

 

@Tony PH Lin

Vive Staff

Re: Vive focus controller not connecting to HMD

Copying a reply that @sergio.g made that got lost when I moved this thread to the WaveSDK forum for greater visiblity: 

 


@sergio.g wrote:

We got our 2 Vive Focus headsets last week, but today one of the two has problems connecting with it's paired controller. Tried to repair it with the suggested methods multiple times (holding volume down on headset and controller while putting the headset on), but couldn't get them to pair.

Did the button combination change in the newer firmware versions?
Is there a way to factory reset the device without navigating through the menu (which isn't possible without a paired controller)?

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

sergio.g
Settler

Re: Vive focus controller not connecting to HMD

@VibrantNebula that was actually not my post...

What I said is that when I got it to work, which has been just two times, it did not work right away and that what I did was to first rise the volume to the max and then hold both "volume down" buttons at the same time. Not sure if this is actually doing anything.

Vive Staff

Re: Vive focus controller not connecting to HMD

Hi All,

 

If you'd like to Factory Reset the device, then: 

 1.) Make sure that the Focus is powered off.

 2.) Hold the volume up/down keys at the same time and at the same time press the power button.

 3.) You should see a bootup menu.

 4.) Press the volume buttons to cycle through the menu (go to Reboot to Download mode).

 5.) Use the power key to confirm your selection.

 6.) Inside the headset you should see an option for "Factory Reset".

 7.) Select that option, by using the volume keys. 

 8.) Press power key to confirm. 

 9.) If successful you should see the Vive logo and a percentage counter. Within 30-60 seconds you will be taken to setup screen with Chinese text and an English VO called Vive Dimensions. 

Re: Vive focus controller not connecting to HMD

Managed to do a factory reset of the headset, but the controller still won't pair. The controller that came with our second headset does pair on both headsets, so I think it's an issue with that specific controller.

I did recall seeing that it was trying to update the controller before the issues appeared with that controller. Maybe the firmware of the controller got corrupted.

Is there a way to factory reset the controller?

Vive Staff

Re: Vive focus controller not connecting to HMD

Hi @jpienbro_apollojourney,

 

I'm thinking if you hit previous controller issue.

Please refer previous discussion topic to see if it helps you to clarify your case.

Thanks.

 

http://community.viveport.com/t5/Vive-Wave-SDK/Controller-isn-t-recognize-by-headset/m-p/22205#M329

 

Yash Bafna
Contributor

Re: Vive focus controller not connecting to HMD

Hey this is yash from india i had vive focus 20 days back it was working properly but suddenly now my crontroller is not getting connetced to device as I switch on my device there is an dialogue box press home button on controller to continue and i do the same and controller vibrates after some seconds controller appers on screen and within 1 sec again the dialogue box appear press home button on controller to continue and it happens continously
I tried it restarting my device but it dosent solved even white light is blinking on my controller
Please help me out even here in india there is HTC service center for this device
Thank you.
Vive Staff

Re: Vive focus controller not connecting to HMD

@Yash Bafna  Did you try changing the battery?

Yash Bafna
Contributor

Re: Vive focus controller not connecting to HMD

Thanks for the reply
I had changed it but it dosent work as i long press home button in controller the dialogue box goes away and controller with beam appears for a second and again the dialogue box appears
Vive Staff

Re: Vive focus controller not connecting to HMD

Do you check the controller LED status is "keeping white blinking" or solid white or others?

BTW, could you press volume down when the controller UI appear to unpair the controller first, then try to pair? And do you have second one controller near by?

Thanks.