Vive Focus Controller Drifting

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paul2
Contributor

Vive Focus Controller Drifting

I am having trouble with the controller of a vive focus. It is continually drifting. I tried changing the batteries. Has anyone any idea what the problem could be?

thealgo1234
Explorer

Re: Vive Focus Controller Drifting

Same issue here.   This has happened since the last UI update in December.   Have to constantly re-calibrate.... 

Vive Staff

Re: Vive Focus Controller Drifting

@Tony PH Lin

 

 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Vive Staff

Re: Vive Focus Controller Drifting

Hi @paul2@thealgo1234,

 

Could you let me know your ROM version from setting?

Thanks.

paul2
Contributor

Re: Vive Focus Controller Drifting

It says 1.4.12 in the bottom right corner of the settings. Is this the number you want?

 

 

thealgo1234
Explorer

Re: Vive Focus Controller Drifting

Rom version is  1.69.1405.1 and the version shown on the frontend UI is 1.4.12
The update to system version 5.0 some time ago was not the issue.  Its only when the frontend UI system updated to 1.4.12 (some time in december) when the drifting issues started.
Vive Staff

Re: Vive Focus Controller Drifting

Hi @paul2,

 

It's like "Rom version is  1.69.1405.1" inside the setting page, and Viveport version shown on the frontend UI is 1.4.12.

We do have FOTA around the end of Dec. last year.

Could you check if the drift issue occur after this FOTA (the front UI is 1.4.12)?

Or the drift issue exist for a while?

Thanks.

 

Vive Staff

Re: Vive Focus Controller Drifting

Hi @paul2 , @thealgo1234 ,

 

I've sent PM regarding to the fix of drifting issue.

Please give us feedback if it's helpful then we can share public once verification is workable.

Thanks.

thealgo1234
Explorer

Re: Vive Focus Controller Drifting

Tried what you had mentioned. (e.g turn off both headset and controller. then to turn on controller, wave in a 8 shape 10 times, then to wait till controller turns off.. then to turn on headset and connect controller.

This has fixed the issue (for me at least). no drift anymore


@Tony PH Lin @paul2