Hi, I just recieved my Focus development kit, and following the first charge of the headset I tried it on. The controller paired fine initially using the provided batteries, but now whenever I boot the headset it tries to install a firmware update to the controller. Every time, though, the update fails because the controller is low on battery. It will go through 3 or 4 loops of "Updating", then "Low Battery", before showing the dialog to long-press the home button to pair the controller. After this point the controller won't pair and I have to restart the headset.
I have changed the controller's batteries twice with brand new ones, and it still comes up with the "Low Battery" error. Apologies if this has come up before, I've tried searching the forum but cannot see anyone else having this problem.
Edit: If it helps, the controller status light is constantly a solid white, and won't turn off even after a number of hours
Edit 2: I've now had an error message pop up saying "ControllerScanner has stopped unexpectedly" after the screen goes black for 3 seconds. Still, the controller wont pair and there's nothing I can do but power off the headset.
@cimcpherson We have fix for this issue and under stress testing however I don't receive exact release time for you since the FW update require through FOTA.
After some discussion to support you to recover the blocking situation, it's better to return your controller to HTC via the channel or contact local support team to send you a new controller for replacement.
Sorry I don't know where you locate and who you contacted before for development.
Maybe @JustinVive could help you if you're in US region.