A fix about that lens distortion issue... a suggestion for HTC

NickAVT
Contributor

Re: A fix about that lens distortion issue... a suggestion for HTC

@Tony PH Lin

 

Yes, I followed all the steps you mentioned, and I have also tried without the face sponge but there is no improvement with the distortion issues. Please let me know how to proceed further.

Vive Staff

Re: A fix about that lens distortion issue... a suggestion for HTC

Hi @NickAVT ,

 

Thanks for the feedback, and one more question.

Which scene do you observe the distortion, in the launcher or in the game?

BTW, we have planning the next FOTA around the end of June, and may include the improvement of the distortion issue.

NickAVT
Contributor

Re: A fix about that lens distortion issue... a suggestion for HTC

@Tony PH Lin

 

I observe the distortion in every game and in the launcher. Especially for the farthest elements.

 

Vive Staff

Re: A fix about that lens distortion issue... a suggestion for HTC

Hi @NickAVT ,

 

Thanks for the reply, and we will continue to improve the issue and plan to have another FOTA around the end of Jun.

Will keep you updated.

Highlighted
buscado
Visitor

Re: A fix about that lens distortion issue... a suggestion for HTC

The Suggestions folder is a smart folder in the HTC Sense Home widget that dynamically change contents depending on your usage. You can turn the Suggestions folder off seo if you don't want it to appear in the widget.
  1. On the Home screen, swipe right or left until you see the HTC Sense Home widget.
  2. Tap , and then tap  > Show/hide smart folders.
  3. Select or clear Show Suggestions folder.
  4. Tap OK.
 
Raphael Matias
Beta_Tester
Explorer

Re: A fix about that lens distortion issue... a suggestion for HTC

Hi @Tony PH Lin,

 

I've just got hold of the Focus Plus. It is a great device, and the 6DoF controller tracking is great and accurate 99.99% of the time. However, I am also experiencing lens distortion - in all games/apps and ViveportM launcher.

 

I previously had the std Focus and experienced this issue on that headset as well. I think it is slightly better on the Focus Plus, but is noticable and does start to induce neusea after extended use. I've tried the headset without the face cushion and still experience the distortion effect, but to a lesser extent. I followed the OOBE, and have double-checked the IPD.

 

I have never experienced this issue on the standard Vive or Vive Pro.

Vive Staff

Re: A fix about that lens distortion issue... a suggestion for HTC

Hi @Beta_Tester ,

 

Thanks for your feedback, and we do continously improve the lens distortion symptom.

There will be a new system upgrade with improvements before this Friday.

Please kindly let us know your advise after you're checking the new update.

Thanks.

Beta_Tester
Explorer

Re: A fix about that lens distortion issue... a suggestion for HTC

Thanks @Tony PH Lin,

 

I'll check later on this week. I have to say that the Vive Focus Plus is a great device. It is just a shame that it isn't being marketed to consumers at this point.

Beta_Tester
Explorer

Re: A fix about that lens distortion issue... a suggestion for HTC

Hi @Tony PH Lin,

 

I downloaded the latest Focus Plus FOTA earlier today. The update definately improves the lens distortion effect - so that the wierd "movements" experienced before are now not noticable.

 

However, one of the new side effects is that when viewing the extreme edges of the FoV, it is now quite blurry (very noticable when in the ViveportM launcher, and keeping your head angled straight ahead, but viewing the status bar right at the top with your eyes). I'm not sure whether this can be improved upon, or whether this is one of the trade-offs with mitigating the distortion.

 

The 6 D0F controllers are much better with this version BTW - far more stable.

Vive Staff

Re: A fix about that lens distortion issue... a suggestion for HTC

@Beta_Tester  I appreciate you taking the time to install the FOTA and taking the time to reach back with feedback!

 

@OlivierJT @buscado  @NickAVT - Please let us know if you have any feedback from this most recent FOTA update, especially in regards to distortion and the overall optical chain. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Beta_Tester
Explorer

Re: A fix about that lens distortion issue... a suggestion for HTC

Hi @VibrantNebula,

 

No problem!! I may have jumped the gun regarding the controller stability. I'll post about it seperately.

 

Mark.