vive pro controller blinking red

angelsky
Contributor

vive pro controller blinking red

hi,

I have Vive Pro kit with no warranty. One Vive Pro controller is blinking red after turning-on. I charged it for 3 hours using original charger but it still blinking red and SteamVR can`t initialize it. I did reset (press and hold all buttons while connected to PC thru USB) but it didn`t helped. 

The battery itself is fully charged (confirmed in local HW Service) but they don`t know why it`s still blinking.

 

Could you please advise what are the next steps? Thanks in advance !

 

Vive Staff

Re: vive pro controller blinking red

@angelsky,

 

A red blinking error on the controller either means there's a critical error or the battery is dead (or has failed). Unless SteamVR is giving you a more specific error code that leads you to a specific troubleshooting step, the unit will need to be physically inspected/repaired.

 

If you have a Vive Pro full kit - the controller should still be under manufacturer's warranty. In most regions, the warranty is ~1 year so all Pro hardware that's been sold to date is still within the warranty period. You'd basically contact our hardware support live chat and tell them you have a failed controller on your hands and need a controller RMA. They'll likely request your serial number's HMD or a proof of purchase/order number for the kit so they can pull up your warranty status. 

 

The fastest way to receive support for a Vive hardware product is via our live-chat. To speak to a live support agent:

  • Navigate to www.vive.com/support
  • Click "contact us" in the top right-hand corner of the navigation bar
  • Opt to connect with a live-agent by selecting "begin live chat" on the subsequent page

 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

angelsky
Contributor

Re: vive pro controller blinking red

Thanks for your reply.

As I mentioned earlier - battery is fine and charged. The charging controller is fine as well. I have a feeling that it`s some kind of firmware issue. Could you please provide me some tool to connect controller thru USB and update the firmware? I saw something like that in other threads here.

I`m located in Ukraine and there is no official Service so it`s the only way FMPOV ... Thanks in advance!