usb conextion fail and unpairable controllers

gabyko
Contributor

usb conextion fail and unpairable controllers

hello guys.

 

i have my vive for a long time now and a few week ago it just stoped working. the headset is tracking and we can see everything but the controler just don't pair with it, it was turning green but was not working with anything. so i tried like everything i could find. i tried te reset of them and all but nothing works. i can't go and do a pairing through the vr aplication because it says " your headset must be connected properrly in order to pair new controllers" the thing is that it is connected and tracking.

 

after trying things, uninstall, reinstall EVERYTHING, i found that when i install viveport and it goes throug the install process of the captor and everything, he's not finding the usb. when i pluged it it say on windows that the driver "htc vive" is beeing installed and after that the installation is complete but still nothing on the software. also i read somewhere that i should try to plug a usb flash drive in place of the headset in the link box and it works so not my cable or the link box is the problem.

 

i really love playing vr but this right now make me really sad and mad. please help i wanna play again and not trow my money by the window. thanks i apreciate it.htc usb fail.PNGno usb reconitionunpairable.PNGtrying to pair controllers

Vive Staff

Re: usb conextion fail and unpairable controllers

@gabyko

So, let's rule out Viveport for now. Uninstall all the Vive software and just install Steam and SteamVR. That will install the device drivers automatically and then you can test and see if you can pair your controllers.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
gabyko
Contributor

Re: usb conextion fail and unpairable controllers

ok, first thanks for the reply.

i have uninstalled all viveport and them steam vr. after that i reinstaled steam vr and then run it. its all the same. my controllers can't pair and when i try to pair them the same message come up. the headset seem to work like it vas doing but i think the usb might be not seen again i don't know. the only difference it that it see a remote that i don't have. nothing is conected right now.

 

3.PNG

 

thanks for your help i apreciate it :)