unable to update vive tracker firmware

SOLVED
Snuff
Contributor

unable to update vive tracker firmware

After a few ways of trouble shooting, and checking the forums and around the internet, i have yet been able to get my vive trackers to update their firmware:

 

 

I've tried multiple usb cables, multiple usb ports, multiple on/off trials, all 3 trackers are unable to update their firmware.  all 3 charge, all 3 show up in steamvr, all 3 track in steam aliebet very wonky time to time, windows (10) doesn't acknowledge anything plugged into the usb ports either (though not sure they're supposed to) im kind of at a loss here on where to proceed from here. 

Snuff
Contributor
Solution

Re: unable to update vive tracker firmware

guess i have 3 $100 paperweights. 

Vive Staff

Re: unable to update vive tracker firmware

@Snuff 

 

Did you contact our support Live Chat at all? Were they able to provide you with any solutions or direction?
While we try to respond to every post on here, this is not intended as the primary support method. www.vive.com/us/support/contactus is intended as the first point of contact.

That said, I'd be happy to help troubleshoot your issue. It's possible there is an issue with the dongles, have you been able to determine if they're functioning normally? Have you tried pairing a tracker to the HMD without any controllers?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F