terrible repair updates

kmontero
Visitor

terrible repair updates

Been over a month and still no update on our repair status! Your customer service is terrible.  The amount of money paid for the system and there isn't even a phone # to call - you need to chat online.  Would never recommend the Vive to anyone.

Highlighted
Vive Staff

Re: terrible repair updates

@kmontero 
Please PM me with your RMA number and I'll see what I can do to help.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F