my earbud jack doesn't fit the jack on the headset

SOLVED
d_boss_mx
Contributor

my earbud jack doesn't fit the jack on the headset

So I got a few different earbuds and it's the same with them all.  The jack doesn't fit right.  I am assuming I need a different pair of earbuds but I dont know what I need and dont want to spend more than $20.  Any advice would be great.  Cannot enjoy these games without audio please help.

MartinMarty
Architect

Re: my earbud jack doesn't fit the jack on the headset

What's the symptom? Does it not fit at all? Maybe you can buy an adapter.

 

Mine, on the other hand, fits but not exactly right, so I have to fiddle with it to get the left channel to produce sound. It is a Plantronics headset. I wonder if the plug might be set up a little different that what the jack is expecting due to the microphone.

MartinMarty
Architect

Re: my earbud jack doesn't fit the jack on the headset

p.s. One more thing: now that we're talking about it, I recall that my Vive came with a pair of ear buds. Didn't yours? At least that pair should fit/work. I used mine a few times before switching to headphones.

d_boss_mx
Contributor

Re: my earbud jack doesn't fit the jack on the headset

I can also get mine to work if I fiddle with it.  Problem is it wont stay.  I have to carefully put the jack in where it has sound and hope it doesn't fall out during gameplay which it always does.  Also my vive did not come with a pair of earbuds.  Im guessing it has something to do with the built in mic in the earbuds that make the jack a different fit.  But I dont know how to find earbuds without a built in mic.  Do they even exist?  All the ones at walmart had a mic.

Vive Staff

Re: my earbud jack doesn't fit the jack on the headset

@d_boss_mx

 

What type of earbud connectors do you have?

Vive uses 3.5mm audio jacks. Sometimes known as "Phone connector Audio jacks" (Basically the same connector you'd use to listen to music on your phone.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
CaTaPulT
Architect

Re: my earbud jack doesn't fit the jack on the headset

LOL John.... unless it's a new Apple phone! (Cheap Shot Acknowledged!)

Regards: Jack

Vive Staff

Re: my earbud jack doesn't fit the jack on the headset

@MartinMarty It does indeed sound like you have a 2.5mm audio plug on your headset. You may need an adapter like this to get it to work with the Vive's 3.5mm jack. Btw, the Vive does have an internal microphone calibrated to work well with the headset so you're free to use any standard headphones which will likely have higher audio fidelity than a headset tuned for voice conversations. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Vive Staff

Re: my earbud jack doesn't fit the jack on the headset

@d_boss_mx It sounds like you may have received a wonky audio connector. This is a part that's extremely easy to replace. Something like this would be a suitable replacement. You can also try plugging your headphones directly into the port on the top of the Vive but this is not recommended as it can lead to additional wear and tear on the headset. The adapter that came with the Vive should suit any standard 3.5mm plug so baring that you have wonky headphones everything should work normally. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

d_boss_mx
Contributor
Solution

Re: my earbud jack doesn't fit the jack on the headset

Thanks all for the replies.  Was about to purchase some earbuds when I decided to take one last look through my vive box and hidden under some foam was the earbuds that came with the vive.  Boy do I feel dumb. lol But I can see the difference in the jacks.  My audio is working wonderfully now.

 

THX!

Highlighted
MartinMarty
Architect

Re: my earbud jack doesn't fit the jack on the headset


@VibrantNebula wrote:

@MartinMarty It does indeed sound like you have a 2.5mm audio plug on your headset. You may need an adapter like this to get it to work with the Vive's 3.5mm jack. Btw, the Vive does have an internal microphone calibrated to work well with the headset so you're free to use any standard headphones which will likely have higher audio fidelity than a headset tuned for voice conversations. 


Here are my headphones. They have a 3.5mm plug. The plug has 4 segments to accommodate stereo headphones and a mono microphone. If you compare it to a set of earbuds, such as that which came with the Vive, they have a 3-segment plug, the segment closest to the cord being larger. I don't know if this is why the fiddling is necessary but it helps.                                                            

Although the segments farthest from the cord look the same to the naked eye, it is as if there is a tiny difference in length that is enough to make the left channel cut out or attenuate if the plug is inserted all the way into the jack. Therefore the fiddling usually consists of trying to make sure the plug is only inserted 99% of the way.

Vive Staff

Re: my earbud jack doesn't fit the jack on the headset

@MartinMarty Does your Vive work with other headphones? I did a bit of research into your headset and it seems like people have had similar issues with other hardware and thus it may just be a poorly designed plug. Audio connectors with stereo output and mono input are refered to as TRRS connectors (and a "standard" stereo headphone plug is a TRS). TRRS and TRS are 100% intercompatible (except in rare cases for video equipment which have a slightly longer plug (15mm vs 17mm)). The jack on the Vive (and the extender that you actually plug into) are TRRS so you should have no issues unless the plug on the headset in question is simply weird. I often use TRRS headsets with the Vive. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

MartinMarty
Architect

Re: my earbud jack doesn't fit the jack on the headset

I don't have the same setup on any other headsets I own, with stereo and a microphone on a 3.5mm plug. I do know that the one I am having problems with is a very inexpensive set, so it wouln't surprise me if there weren't just a quality problem on the plug or the wiring. To the eye, it looks like all the conductors line up good, the TRRS must be tip, ring, ring, "Something" (ha ha) and I suspect it it the second ring grounding out inside the jack that causes the problem because to make it work I have to pull back so it is not 100% inserted. Once I get it right, it will usually stay in place for the duration of my playtime. Of course, like all mechanical stuff, it has a tendency to screw up a the worst time like right in the middle of an Audioshield song where I had been doing quite well...

 

If I use the earbuds that came with the Vive, they work fine.

 

THANKS for your time.