I broke my Vive while installing the new Deluxe Audio Strap, don't make the same mistake! Click "Show More" for an update! Timestamp to go straight to the part about breaking my Vive: 4:31 UPDATE HTC sent me a new Vive. The Vive in this video broke because the screw came out in the side port, and
It's now been some time since we launched the DAS and we've actually only seen a handful of reports surrounding this, primarily from people who have racked up a high number of hours in the HMD (such as streamers). Basically, there is a small screw that can become loose if the headstrap connectors are twisted a certain way; if that screw happens to pop out and get lost you can post here and we'll send you a replacement screw kit. When installing the DAS, be sure to follow our official instructions and you should have no issues at all.
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Technical Specialist - San Francisco, CA; Monday-Friday