just wanna ask before i buy a vive deluxe audio strap

DjBasA
Explorer

just wanna ask before i buy a vive deluxe audio strap

i'm actually scared of this happening to my headset when i install the vive deluxe strap: https://www.youtube.com/watch?v=UhuLV68ViGE

does this happen to more people? if so, what can i do to keep it from happening?

or won't i have to worry at all about it?

 

i have seen more video's about this, but this was the one that scared me the most.

I broke my Vive while installing the new Deluxe Audio Strap, don't make the same mistake! Click "Show More" for an update! Timestamp to go straight to the part about breaking my Vive: 4:31 UPDATE HTC sent me a new Vive. The Vive in this video broke because the screw came out in the side port, and
Vive Staff

Re: just wanna ask before i buy a vive deluxe audio strap

Hi @DjBasA,

It's now been some time since we launched the DAS and we've actually only seen a handful of reports surrounding this, primarily from people who have racked up a high number of hours in the HMD (such as streamers). Basically, there is a small screw that can become loose if the headstrap connectors are twisted a certain way; if that screw happens to pop out and get lost you can post here and we'll send you a replacement screw kit. When installing the DAS, be sure to follow our official instructions and you should have no issues at all. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

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CaTaPulT
Architect

Re: just wanna ask before i buy a vive deluxe audio strap

When I got my DAS, I made sure the screw on both sides were nice and snug before attempting to change out the strap. Had no problems whatsoever. Smiley Happy
Regards: Jack