flashing grey screen

[alubaking]

Shall be 17. You can see the photo in the link I provided.

[alubaking]

FYI. Base station firmware update link created by Valve.

https://developer.valvesoftware.com/wiki/SteamVR/HowTo_Update_Firmware

[Aidarpro]

If you don't understand my text, plaease ask! So,

HMD Serial and date of purchase:

S/N: FA6ANJJ01123 2016/10

Grey Screen: does  it flicker or stay solid grey?

The first 20-40 minutes all works fine, and then grey screen appear when HMD directed to certain side. If I keep watching to “certain side” it will be stay solid grey. If I turn quick my head (HMD) through “certain side” then it will be flick for a littlebit time.
Temperature of room ~35 C
Temperature of surface of HMD (near camera) ~40 C when it plugged more then hour to AC.

When problem began (more or less):

From the date of purchase (25.05.2017)

Your location:

At home. Almaty city, Kazakhstan.

OS Version:

Windows 10 pro

Version 1703 Buit 15063.332

Computer Make/Model or Motherboard if homebuilt:

 Motherboard: Gigabyte GA-Z87X-UD3H

CPU: QuadCore Intel Core i7-4770K, 3900 MHz (39 x 100)

RAM:

16 Gb

Networking or other cards plugged in to motherboard:

Intel(R) Ethernet Connection I217-V

Graphics Card:

NVIDIA GeForce GTX 1080 (driver nVIDIA ForceWare 382.53)

General Computing Environment and Set up:

One monitor by DVI, usb mouse, usb keyboard, usb headphone

Steam Version:

public release (I used BETA version for try to solve issue)

VR Home Beta enabled/disabled:

disabled

Viveport installed/not installed:

Not installed

Oculus or revive or other VR environment installed:

Now Oculus and revive was installed, but I tested without Oculus or revive – doesn’t help.

Photo of the room your vive is in:

views from both lighthouses:

*Objects marked in blue on the pictures were covered while using the Vive

https://cs540107.userapi.com/c638718/v638718273/4e2c6/AMNtMri1Z4Q.jpg

https://cs540107.userapi.com/c638718/v638718273/4e2cf/qPRFEsAtCuQ.jpg

video demo: https://www.youtube.com/watch?v=hGSZZK5cnFc

If you have any question - plaeas, welcome.

[MartinMarty]

---

@alubaking wrote:

@MartinMarty Use your android phone(if you have one) and take a photo of your lighthouse. 

Check if you have 17 lights. 

http://imgur.com/a/TCk0I

---

Thank you for the suggestion. I have done so recently and one of the Vive guys checked it out for me. All was good as far as that goes.                                                                                                                                                                                                                                                                                                               

[jagibson]

Thanks @Aidarpro ! will review and follow up!

[MartinMarty]

HMD Serial and date of purchase: Purchased 12/27/16 from Newegg, S/N FA68DJJ00221, mfg 2016/11

Grey Screen: does  it flicker or stay solid grey? I am not sure what the question is. Sometimes it flashes a few times on the way to solid grey, the effect is almost like there is a short in something. Sometimes it flashes a few times and never makes it to solid grey, i.e. either by moving my head around, moving away from chaperone bounds, turning whole body, covering HMD sensor(s), or doing some combination of all the voodoo moves we have discussed out here, the permanent grey-out is avoided.

When problem began (more or less): Everything was good from January to May. The first time I noticed the problem was playing a couple titles from my new Vive subscription when it first came out.

Your location: USA, Ohio

OS Version: Win 10 Pro, 64-bit, v1607 OS Build 14393.1358

Computer Make/Model or Motherboard if homebuilt: Mobo is Asrock Z77 Mod Extreme 4, Intel i7-3770K @ 3.5GHz, not overclocked, Samsung 850 EVO 1TB SSD with Windows and VR, 2TB WD Black SATA HDD for misc storage.

RAM: 16GB

Networking or other cards plugged in to motherboard: Onboard ethernet port, no wifi.

Graphics Card:  Zotac GTX 1080 ti, Nvidia driver 22.21.13.8476

General Computing Environment and Set up: 1 HDMI monitor, USB 2.0 hub on mobo port 2.0 port, Vive is on Inateck Superspeed 4 Ports PCI-E to USB 3.0 card, USB devices not on Inateck (mouse, 2 printers, 2 GPS, 1 webcam/mic), keyboard is PS/2 with Hotrod Joystick on keyboard wedge, 1 dongle for Steam controller also on Inateck). All computers and networking and VR are on UPS power except printers and Base Station on book shelf.

Steam Version: beta but was not on beta until trying to solve this problem. 

VR Home Beta enabled/disabled: enabled

Viveport installed/not installed: state which version if installed by going to Settings

v1.0.8889 r1060

Oculus or revive or other VR environment installed:  None. No VR dev installed. MS Visual Studio 2012 installed.

Photo of the room your vive is in: 

Here is a short video on dropbox. You may need to boost the brightness on your player.

[MartinMarty]

Internal HMD heat? I had to pull the HDMI cable from the HMD to see the serial number. It was noticeably warm. Is this normal, given that the HMD had not been used for about 20 hours?

I commented before on the face plate being warm in front of my left eye after a long period of idle.

What's making so much heat doing nothing in there?

[MartinMarty]

I thought I would bring this up just in case. I posted this is Steam forum as well.

I don't think this has to do with our grey-out problem because I was already having our problem before this started, I THINK. I THINK this started for me when the new Steam Home page started.

This does not seem to hurt me in any way but sometimes is on my screen when I exit VR, either with or without having had a grey-out.

[Aidarpro]

I covered 2 IR sensors on HMD and playing for 2 hours without grey screen. Usualy i playing about 20-40 min then appear grey screen. Covered sensors:
 

[MartinMarty]

I have covered sensors before to come out of a grey-out. I don't know which ones. I just move my hands around on the front of the HMD from one side to the other. It is like throwing darts in the dark. Might work. Might not.

I've had some pretty good play sessions lately. I don't know if the problem is getting better or if I am learning to compensate, like when your car has something wrong with it but you discover if you work the gas pedal this way and hit the brakes this other way and shift gears this special way, you can still drive to work without stalling out. Then somebody else gets in your car and says "How can you drive this thing?" :robotwink:

[alubaking]

@AidarproThanks for sharing. When you said you covered 2 sensors on HMD that allowed you using your VIVE for 2 hours without seeing flickering gray problem, was your room tempertaure in 35 degrees too? Like the same enviornment and same condition as you did before, but this time u only covered those 2 sensors and you could run your VIVE for 2 hours.

Very interesting fix for your case.

It was hot yerterday and room temp was like 30- 32 degrees but I turned on my AC which made my room like 26-27 degrees. I was able to play VIVE for one hour straight.

[Aidarpro]

Alubakibg,

Yes, the conditions were similar ~ 35C.
I'm more inclined to the fact that the temperature of the HMD itself has a big impact on the problem. I think that the ambient temperature has little effect.

[alubaking]

@Aidarpro

Even with AC turned on and you still had 35 degrees in your room?

Wow you city/place is warm I must say.

[Aidarpro]

I did not say that with air conditioning 35 C. With AC about 25 C.

[Vildan]

He everyone, my turn to show a lot of information ;)

HMD Serial and date of purchase: s/n FA72NAB00209 Vive was bought in April 2017, made 02/2017

Grey Screen: does  it flicker or stay solid grey?  Solid grey

When problem began (more or less): In May 2017. I described the problem in my comments here

 "About environment wrote before "I made a test. Firstly I started play in game (battle dome) before game temperature of front panel Vive (around the camera) was 28-32 Co, after 15 min it became 38-41, in that moment the flashing started. Then, I left Vive (without turning it off) close to cold accumulator for 30 min. After that the temperature was 23-26. I played the same game for 30 min (a little bit more, than last time, because the start temperature was lower) and flashing came back. I checked the temperature of the front panel, it was 38-41."
During this test nothing else around me changed, there wasn't any other impacts or something else, which can make the flashing."

Today the temprature in my room was about 27-28 C, and I could play 1 hour or a little bit more. Ofter the flashing started, the temp of front pannel was 39 - 40 C. My CPU temp was 65 С and GPU was 80 C

Your location: Russia, Tyumen 

OS Version: Windows 10 , ver 1703 (r15063.483)

Computer Make/Model or Motherboard if homebuilt:

 Asus P8H77-V LE , CPU Core i5 3570

RAM: 24

Networking or other cards plugged in to motherboard: 

 Reaktek internal network, usb pci card (but i bought it after the problem started and it didn't help)

Graphics Card:  Asus 1080 Ti Turbo . Driver Nvidia 384.76

General Computing Environment and Set up: 1 Monitor via DisplayPort, 1 Xbox 360 Wireless Gaming Receiver for Windows, Asus Bluetooth usb receiver (i tried to dismiss it, but id didin't help)

Steam Version: beta

VR Home Beta enabled/disabled: enabled

Viveport installed/not installed: installed ver 1.0.8889 (r1040)

Oculus or revive or other VR environment installed:  No

Photo of the room your vive is in: 

HTC, how the progress of finding the solvation to this problem?