defective base station under warrenty cant be repaired

kenoobie604
Contributor

defective base station under warrenty cant be repaired

htc can let me send them my broken base station but cant have it sent back to me because of my adress. i just wasted an hour of my life talking with support and there isnt anything they can do. great customer service, thank god ive only had my vive for a few days and i got a defective base station, refund inbound you guys are a joke.

Vive Staff

Re: defective base station under warrenty cant be repaired

@kenoobie604

 

Hi, can you please PM me with your RMA number and explain what's going on?
I'd be happy to help.

Thanks,

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
kenoobie604
Contributor

Re: defective base station under warrenty cant be repaired

sent pm, was never able to get a rma number due to incompetence with htc and lack of knowledge on how to get it back to me if they were to take it in the first place.

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Angelus
Pioneer

Re: defective base station under warrenty cant be repaired

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