Glad you were able to get stuff up and running. You had generated multiple support tickets around this behavior - in the future please stick to using a single ticket and continuing the conversation in that ticket.
You can always submit a new support ticket by simply email email@example.com
To reach Viveport's customer service team, email firstname.lastname@example.org
To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent David R
Technical Specialist - San Francisco, CA; Monday-Friday