03-29-2018 04:03 PM
I have a vive headset that is working fine except that the plastic ring within the buckle on the head set has broken and the mating part on the strap portion of the buckle can't "click" into it. I have the little broken plastic piece, I would like to get a replacement for it. how do I do that.
03-29-2018 05:14 PM
You'll want to contact our Live Chat support at www.vive.com/us/support/contactus and set up and RMA so our service center can repair the broken part.
03-29-2018 07:33 PM
@dizzy Unfortunately the official method is to send in for an RMA. I mean, I understand that companies don't just want to ship out spare pieces, but it's a little annoying. If you'd like, I can try to 3D print you one. Reply here if you want to give that a shot :-)
03-30-2018 05:28 PM - edited 03-30-2018 05:28 PM
I'm the exact same situation, looks like the design of this buckle connector is a bit weak.
As it seems to be a simple thing to swap the connector for the buckle, just one screw holding it (https://www.ifixit.com/Teardown/HTC+Vive+Teardown/62213#s130812), it would be awesome if it was possible to stop by one of your stores and buy a replacement. Sending the whole thing to your service senter is so wasteful from all points of view (time, money, transport/environmental). Is this at all possible?
04-03-2018 11:48 AM
We don't maintain any physical stores, but I can assure you that RMA will resolve your issue.
04-03-2018 01:41 PM
Yeah, I know you don't have your own stores, but there is at least one place here in London where you can get a demo. Apologies for being so unspecific.
I have no doubt the RMA will fix it. In fact, I would be hugely surprised if it didn't. It is a pretty simple issue after all. I'm just so disappointed by how difficult, time and cost consuming you choose to make it.
Thanks for the reply,
10-22-2018 10:51 AM
Same issue here. I'm in South Africa. It broke after only 2 months of usage while adjusting the headstrap for size. Any advice much appreciated!
11-01-2018 02:07 PM
My broke (broken right buckle in headset) before having fun 2 months with vive.
i sent ticket, and all needed information, you answer it is so important and priority for you to solve my problem. and now silence. you expect i will wait until end of warranty?
when you buy expensive stuff you expect to have atleast decent quality, not cheap plastic toy designed with flaws.Ticket:118427997599
11-01-2018 03:25 PM
Hi, I sent you a PM.
11-05-2018 10:49 AM - edited 11-05-2018 10:49 AM
I sent you email!!! How long I can w8 before my blood boils?
11-05-2018 01:00 PM
Please re-read my message. You need to go to www.vive.com/eu/support/contactus and use the Live Chat feature (not the email form) for support. I have bolded the relevant portion for emphasis.