Wireless adapter incompatible with RYZEN cpus

warbuckle117
Contributor

Re: Wireless adapter incompatible with RYZEN cpus

am also having this issue I have a dell system with a Ryzen 7 1800X and a RX 580 8gb for some reason after each crash i get logged out of steamvr and occasionally steamvr gets uninstalled.

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Community

Re: Wireless adapter incompatible with RYZEN cpus

Hey everyone!

 

We are going to go ahead and close this thread now that we have made an official announcement that can be found here.

 

Please continue all conversation there. 

-SuperNikoPower
Community Manager
Available Monday - Friday
Vive Staff

Re: Wireless adapter incompatible with RYZEN cpus

Mod Note:


Two subsquent statements about this issue were published. They're linked below:

Quoting from the April, 2019 post:

We are continuing to investigate compatibility issues with VIVE Wireless Adapter and certain computers running AMD processors.

 

BSOD/Freezing issues may be encountered when the PCIe card is installed and setup. We have partnered with Intel and AMD to develop and test a hotfix for this issue that will be deployed to the VIVE Wireless Adapter Connection Utility on April 25.

 

To ensure you have the latest 1.20190410.0 update, click on the “Update now” button in your VIVE Wireless Adapter Connection Utility. This will walk through updating the software, including the hotfix for this issue.


 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

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