Vr display goes black and desktop freezes after installation of wireless adapter

SuperScreamin
Contributor

Vr display goes black and desktop freezes after installation of wireless adapter

I have had my vive headset for at least 9 months now and it worked flawlessly for the entire time. I wanted to upgrade it a bit, and prevent myself from getting tangled in the cable so I purchased the wireless adapter last week. It arrived a few days ago, and as soon as I set it up and started playing it for extended periods of time the vr display turns blue, then switches to black as if the vr is disconnected, and then completely locks up my desktop, requiring a reboot in order to work again. The first time it happened it took awhile of gameplay, but now I cannot even sit in a game for a few minutes without everything freezing. I have never had this issue before using the wireless adapter, but even the lights on my keyboard freeze, so I'm not entirely sure what is not working properly. 

 

Edit: I just tried playing after setting up the wired connection again, and I have had no issues for the last hour. It must be something related to the wireless addition.

 

Specs 

GTX 1080 Gpu

Ryxen 7 2700X Cpu

Gigabyte X470 Aorus ultra motherboard

32 gb ram

Corsair RM750X power supply

Vive Staff

Re: Vr display goes black and desktop freezes after installation of wireless adapter

@SuperScreamin 

 

A couple of things to check. Make sure your PCI-e Wireless Card is as close to the CPU as possible. Go into the BIOS and check and make sure PCI-e is set to 3.0 not 2.0 or 1.0

Let me know if that helps.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
SuperScreamin
Contributor

Re: Vr display goes black and desktop freezes after installation of wireless adapter

I have the card in my closest slot the my CPU, and set my PCIe to gen three, which I think is the same as 3.0. I also tried reinstalling the wireless software. I got a solid 40 minutes of gameplay out, but I am getting the blue screen. 

SuperScreamin
Contributor

Re: Vr display goes black and desktop freezes after installation of wireless adapter

Do I have any other options?

Jack Hammer
Builder

Re: Vr display goes black and desktop freezes after installation of wireless adapter

 
Jack Hammer
Builder

Re: Vr display goes black and desktop freezes after installation of wireless adapter

People with Ryzen processors have been screwed since release day.
Welcome to the party, friend.
Vive Staff

Re: Vr display goes black and desktop freezes after installation of wireless adapter

@SuperScreamin 

 

If that didn't work and you're still getting the blue screen, it may be because of issues with Ryzen compatibility. For more information: https://blog.vive.com/us/2018/11/16/update-vive-wireless-adapter-ryzen-chipsets/

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F