11-25-2017 04:17 PM
I'm attempting to download the Vive software so I can redeem my free copy of Tiltbrush, but the download is failing repeatedly. At around 2% downloaded a popup appears saying "Please sign in to your HTC account." with one button labled "Sign in." When I push the button, I get a classic crash window claiming "HTC Identity Authenticator has stopped working, A problem caused the program to stop working correctly..." etc. If I select the option to Close program I am greeted with a window saying "Something went wrong, Please try to sign in to HTC Account again." This will then loop with crashes of the authenticator followed by more prompts to retry. I've not found an answer to this particular problem here and it's getting very frustrating, so help would be greatly appriciated!
11-27-2017 12:52 PM
When the sign in pop up came up how were you trying to login (was it email address and password? using steam? using facebook).
Are you able to authenticate on viveport.com without errors?
Please describe your system for me:
Antivirus:Any additional background apps running in the system tray?
11-30-2017 06:05 AM
Sorry for taking a long time to get back.
The sign-in popup immediately crashes when I click the sign-in button; it does not allow me to select a log-in option.
I am able to log into my account on the website (using Steam) with no problems.
Windows 10, Norton 360 Antivirus.
Background apps: "Realtek HD Audio Manager," Razer Synapse, Norton, Blizzard Battlenet along with Windows Defender and Onedrive
01-06-2018 06:04 PM
It should be resolved. What version of Viveport do you have? Does it happen on the website or just the client? Have you tried reinstalling? Clearing your browser cache?
02-02-2018 05:29 PM
Did you ever find a fix, I'm having the eact same issue. Feel like I just pissed 900 bucks down the drain.
02-25-2018 07:47 AM
Exact same problem here, i've tried to delete and reinstall all files created by the launcher, to no avail. the download stops at 6.35 mb, then the launcher asks me to login; if I click on the "sign in" button, HTC Identity Authenticator immediately "stops working" and the launcher asks me to retry logging in.
02-26-2018 01:39 PM
@sertang, We've launched an investigation into this issue. A member of our engineering team my reach out for additional info.
Technical Specialist - San Francisco, CA; Monday-Friday
03-26-2018 12:29 PM
I believe this issue was resolved for most users in previous update. Can you tell me more about the issues you are experiencing?