Viveport doesn't work

Strahan
Settler

Viveport doesn't work

Hi.  I recently tried to use the Viveport VR program.  I've used Viveport games for quite some time, but never realized the app itself had a VR world type thing.  Looked cool from what I could see at the initial load, but it told me to go on my desktop and log in there.  So I click the button in VR and remove the HMD.  On the desktop, it has a grey Viveport window open but it just shows the three dot loading animation...  forever.  I let it go for many minutes, hoping something would magically happen, but nada:

 

https://www.youtube.com/watch?v=MKvD9pr-oME

 

What do I need to do to make this work?  Thanks!

Uploaded by Strahan740i on 2018-09-20.
Vive Staff

Re: Viveport doesn't work

@Strahan


Check your antivirus and firewall software. A lot of times, those won't let it run correctly and block it from accessing our servers. You may need to reinstall as an admin.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Vive Staff

Re: Viveport doesn't work

@Strahan, +1 for firewall. When you launch any app that requests an Internet connection for the first time, Windows Firewall usually asks if you'd like to allow it. You may have been in-HMD when that message was displayed and thus Windows may be blocking the client. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Strahan
Settler

Re: Viveport doesn't work

Thanks for the replies.  Does Viveport use a special port aside from the regular Steam ones?  I already have opened TCP/UDP 27015-27036 and UDP 3478, 4379-4380.

 

Nevermind.  I did nothing, but now it suddenly works.  *shrug*