Viveport Installer Crashes

Varcova
Contributor

Viveport Installer Crashes

I'm trying to install Viveport so I can use my subscription. I can reach the Sign In step of installation, be it through ViveportSetup.exe or ViveSetup.exe, but when i click the Sign In button, the installer hangs then crashes. 

System Info: 

  • Windows 7 Ultimate, 64bit, Version 6.1.7601 Service Pack 1 Build 7601
  • 5820k CPU, 16GB RAM

I've tried

  • Changing my default browser
  • using a different browser to download the installers
  • running the installers as an admin
  • restarting my PC into safe mode
  • updating display drivers
  • uninstalling old vive software
  • disabling my anti virus

Running the software on a Windows 10 system had no errors. I'm not sure what else to try to fix this.

kivrik
Contributor

Re: Viveport Installer Crashes

same issue, here's the stack trace of the crash

> msvcr120.dll!abort() Line 88 C
msvcr120.dll!terminate() Line 96 C++
ViveSoftwareInstall.exe!0130609e() Unknown
[Frames below may be incorrect and/or missing, no symbols loaded for ViveSoftwareInstall.exe]
[External Code]
Qt5Core.dll!661725a6() Unknown
Qt5Core.dll!660d8522() Unknown
Qt5Core.dll!661725a6() Unknown
Qt5Core.dll!65f7a164() Unknown
[External Code]

Varcova
Contributor

Re: Viveport Installer Crashes

Thanks, I'm not sure what do do with that information.

kivrik
Contributor

Re: Viveport Installer Crashes

You can't do anything with it, the devs need to take a look at 0x0130609e of the viveport installer object file with symbol information, figure out why it's crashing and fix it.