Viveport Can't Install (HTC Sign in issue)

TensorIT
Contributor

Viveport Can't Install (HTC Sign in issue)

Good day,

So the other day I noticed my boundaries were out of whack (I was trying to reach for something in virtual space and my hand hit the wall a few inches before the boundary)  Made it so I couldn't reach a switch in Virtual Rick-ality.
So today I opened up Viveport to run the setup again to reset the boundaries.  Since we hadn't run Viveport since the initial setup, I thought it couldn't hurt to update to the latest version first.  Turns out that was a bad idea.  I clicked the update button, it said there's an update, do you wanna install it.  Said yeah.  After a few minutes Viveport closed and didn't re-open.  I opened Viveport manually, and it pops up a window asking me to sign into my HTC Account.  I click the button, it throws up a browser, but it just opening hundreds of tabs a second, I had to use Task Manager to stop it.  This caused launching Viveport to fail.

So I go to the website, download the installer for the newest version and install it on top of the old install, thinking this would fix my issue.  It installs the update apparently, and launches Viveport, but again, I get the "Sign into your HTC Account" thing, and again, it just opens hundreds of browser tabs and fails to launch.

So I uninstall Viveport completely.  I run CCleaner to clear out temporary files and registry errors.  I reboot the computer to clear anything out of memory.  I try a clean install of the newest version of Viveport.  It gets to the part where it's downloading the actual application and then pops up with the "Sign into your HTC Account" prompt again, only this time pressing the button doesn't bring up a browser.  It does nothing at all.  After about two minutes the button just turned blue again.

So I uninstall, run CCleaner, reboot the computer, and try installing the old version of Viveport (as we still had the old installer from when we got it).  It's an earlier version of 10.2, so it's still supported, and was the last version that worked successfully on the computer.  But that doesn't fix the issue either.  Same thing as last time, the sign in prompt, but the button does nothing.

So now I don't have Viveport installed at all, and I can't reinstall it because when it gets to "sign into HTC Account" just nothing happens at all.

Vive Staff

Re: Viveport Can't Install (HTC Sign in issue)

@TensorIT, our newest release attempts to fix one of the primary roots of this issue. You can download it here, and check to see if it addresses your specific issue. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

TensorIT
Contributor

Re: Viveport Can't Install (HTC Sign in issue)

Installed, got to the point where it asks to sign in, click the button, still nothing happens.  Just sits there greyed out for a few seconds, then goes back to normal.  No browser popup, no error message, nothing.

rjmx
Visitor

Re: Viveport Can't Install (HTC Sign in issue)

I have exactly the same problem on one of my boxes (I have two). Worked on one (the newer one), but the s\"Sign In" button does not work on the other. Nothing happens here. Suggestions?

Re: Viveport Can't Install (HTC Sign in issue)

This is also happening to me as well. Except when I click on "sign in" I get a windows prompt telling me that the installation program has stopped working, and closes the program automatically. Is there any fix for this yet? Currently I am unable to access Viveport at all because of this.

Ronnoc9090
Visitor

Re: Viveport Can't Install (HTC Sign in issue)

Im having the exact same Issue and VIVE suppirt have been useless, have you managed to fix it or have they actually helped? Its the same issue how the sign in button wont do anything and will go from grey to blue without doing a thing.

Re: Viveport Can't Install (HTC Sign in issue)

I'm having the same issue and have wasted a couple of hours on this trying to fix the same thing. Its annoying I can't reinstall Viveport Software (I removed it because it stopped starting up) and now I can't start up again.  And noone is responding.  Not sure if I can still access my subscription whilst this is down but if so then I'm not sure how to so basically paying a subscription fee at the moment for nothing. If this doesn't get addressed soon I'll certainly be cancelling.

Re: Viveport Can't Install (HTC Sign in issue)

This has been an issue for me and I would like this to be resolved. I have tried uninstalling and reinstalling both the Vive set up, and Viveport. For both, clicking 'Sign In' button just does nothing. I have tried running this in Admin mode too.

 

This problem is very frustrating. Please address, Vive.

54Innovation
Visitor

Re: Viveport Can't Install (HTC Sign in issue)

I also have the same problem. HTC support was worthless

Select-x
Visitor

Re: Viveport Can't Install (HTC Sign in issue)

Same here everytime ,i click the button literally nothing happens and I just got this new vive gear and when I clicked the link to download it still nothing happened, I tried downloading it on my phone but it couldnt ope the file
Highlighted
Vive Staff

Re: Viveport Can't Install (HTC Sign in issue)

If you are having issues with the Viveport installer - the quickest way to receive support is by emailing customerservice@viveport.com. Please include a brief description of the issue and any additional contextual information such as screenshots or error codes. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Famous Art
Visitor

Re: Viveport Can't Install (HTC Sign in issue)

still not working