ViveSetup crashes or does nothing when pressing "Sign in"

SOLVED
Physio_sante
Settler

ViveSetup crashes or does nothing when pressing "Sign in"

Hi!

Just received my HTC Vive by the mail and was really excited to try it on. When setting up my computer for VR, I downloaded the ViveSetup installer. Everytime that I click the "Sign in" button it 1) Crashes on my laptop, showing the error message(linked below) "VIVE Installer has stopped working" or 2) Does nothing for 5 seconds and the button pop back up ready to be pressed again. (on my desktop)

I have tried downloading the installer on another browser, running it as Administrator and turning down my firewall, even completely turning it off. Help!!!

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Vive Staff

Re: ViveSetup crashes or does nothing when pressing "Sign in"

Try restart your PC and see if you can install the VIVE. 

Physio_sante
Settler

Re: ViveSetup crashes or does nothing when pressing "Sign in"

@odmloverI had already tried that and just tried it again. Still nothing. When I click the button, the program just shuts down...

Michael Lai
Contributor

Re: ViveSetup crashes or does nothing when pressing "Sign in"

Have you tried turn off the virus protection program temporally ?
Hersonrock
Explorer

Re: ViveSetup crashes or does nothing when pressing "Sign in"

I would also explore changing the default browser in windows. Try changin it to another one and trying again.

 

 link : https://support.microsoft.com/en-sg/help/4028606/windows-10-change-your-default-browser

 

Physio_sante
Settler
Solution

Re: ViveSetup crashes or does nothing when pressing "Sign in"

Hey Guys!

Good news! I tried everything combined and could finally download VIVEPORT on BOTH my computers! I don't know exactly what did it for me but here is what I did: I changed my browser (Firefox) to Chrome, disabling my AV software and running the download as an admin. If someone have the same problem, can you let me know if this work?

Thank you all for your help!

P.-S.: Sorry for my innactivity, I think that the problem might have been coming from my browser as switching to Chrome also gave me the ability to connect to the community! 

Noam
Visitor

Re: ViveSetup crashes or does nothing when pressing "Sign in"

I've encountered the same problem on my Computer. I tried everything listed above - disable AV, Disable Firewall, switching from Chrome to Edge to IE, restarted the computer a few times also, Run as administrator, run in compatibility mode.... Nothing helped. 

The problem still exists - When I press the "Sign In" button, the program closes and no more prompts appear.

 

HELP!!!!!!

Community

Re: ViveSetup crashes or does nothing when pressing "Sign in"

Hi @Noam

 

We will be reaching out to you today with more information. Be on the lookout for a PM. 

-SuperNikoPower
Community Manager
Available Monday - Friday
Highlighted
GhostWarrior
Visitor

Re: ViveSetup crashes or does nothing when pressing "Sign in"

can you also PM me the details because i've done everything listed above and still closes as soon as i click sign in.