12-25-2017 06:26 PM
Sorry your having issues with the download; can you please share some info on your PC that may help us troubleshoot the issue (as well as which region you're in, any additional error codes you may see, and any other steps). Remember, you'll still be able to use the Vive by launching SteamVR through Steam so if this is a present, you'll still be able to use the HMD and we can continue to work towards troubleshooting the installation process.
Technical Specialist - San Francisco, CA; Monday-Friday
12-26-2017 12:30 AM
12-26-2017 05:08 PM
So when you download from Vive.com it crashes during the browser download? Or during the update after?
12-26-2017 07:02 PM
That's strange. Have you had problems downloading any other files either from Vive.com or other webpages? There's nothing unique about the way we serve the executable file for download from our site.
12-26-2017 10:01 PM
12-27-2017 05:00 PM
That would be great, thank you! Since you're familiar with them, could you also please link me the threads you're talking about? I'd like to take a look at what you're talking about specifically.
Thank you very much,
01-12-2018 09:59 AM
Please PM me with your email and I'll see what I can do.
01-13-2018 04:12 PM
My vive software is downloading through the website https://www.vive.com/us/setup/, I am in Colombia, just moved here and bought it from Spain, we connected all sensors and I have a preety powerful CPU, it is a Vibox. My Vive Software starts downloading until it gets to 8.73MB 6% and then it just stays there, I have tried restarting the download but again the same thing happens.
01-16-2018 10:28 AM
Can you get it working with just SteamVR? (Not the Vive software package)
01-18-2018 09:54 PM
I have tried multiple times to download and install viveport software. Have tried different install location, resets and uninstalls. the viveport software will freeze when trying to install. it will load untill it reaches 6% and stop and ask me to sign in. when i try to sign in it tells me that it failed and wont install any further.
01-19-2018 09:39 AM
How long do you wait for 94% to pass?
01-20-2018 11:31 AM - edited 01-20-2018 11:31 AM