Vive software won't download

itiacnr
Contributor

Re: Vive software won't download

After three days the download is always at 94%. Now I'm trying to install the vive software on two other notebbok but the same problem has occurred. The pc are dell alenware notebook without antivirus. Please give me a suggestion to install the vive software, I've tried all the solution proposed by the community and also to launch setup from different country (eu and us).

Best regards

Luca 

Vive Staff

Re: Vive software won't download

@itiacnr

 

To clarify: When is this hangup occuring - when you download the executable file from www.vive.com or when you run the executable file setup installation? A screenshot might help.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Naalei
Visitor

Re: Vive software won't download

Hi

 

I have the exact same problem here.

The download of Vive software hangs and fails after a short time.

I can't update my Vive software and can't reinstall it from scratch.

 

I'm located in France, and the error occurs inside the installer (downloading the installer from the website works, downloading the software from the installer hangs)

 

Can't you add an offline installer to download from the website ?

 

Thanks

swissuser
Visitor

Re: Vive software won't download

Hi

 

Same for me. I am having the same issues, either it stopps at arround 6 MB or at 94 %.

Even after waiting hours no progress.

I need an urgent solution as I want to use this system on an exhibition!

 

Regards,

Michel

Vive Staff

Re: Vive software won't download

@swissuser, we can work to solve the download issue over PM. As a short term measure, you can still just download the Steam client which will automatically download SteamVR and allow you to launch general content. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

IMLStefan
Visitor

Re: Vive software won't download

Hello,

I have the same problem. Can you send me the download over PM as well?

Regards,

Stefan

Solego
Settler

Re: Vive software won't download

I am having a similar problem to others here. I am able to download the installer from viveport.com using the Download button at the top right. I run vivesw.exe as administrator, and set firewall exceptions for the Vive identity authenticator, but I still get hung up at the beginning of the install when it asks me to sign in. I click sign in, the icon greys out for about a minute, then goes to blue again. No additional dialogs appear, foreground or background.
ComandanteMav
Contributor

Re: Vive software won't download

Plese send me the latest version, because I already downloaded the VIVE setup from the official site, but when I run it, it searches for the latest version but the download remains unchangeble. 

 

I have a Geforce 1080, Intel 6600k, 16Gb RAM. I live in Brazil.

Highlighted
Vive Staff

Re: Vive software won't download

@Solego, we have identified a possible fix to the type of issue you described but it will take several weeks for it to be pushed to production, possibly longer since it's hard to reproduce. We believe it is centered around the way windows handles the registry entries that dictate which browser is launched when you click the button. Are you currently on an active subscription? 

 

@ComandanteMav Is it an update loop? Basically you open the client, it prompts for an update, you initialize and complete the update and then launch the software and it prompts for an update? 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Solego
Settler

Re: Vive software won't download

I am not on an active subscription right now. I'd wanted to get this up and running before I did. I will also try changing my default browser and let you know of that works, but it does sound like you know what specifically is going on.
ComandanteMav
Contributor

Re: Vive software won't download

I tried to execute the setup today. It opened and download the files needed to the configuration procedure, BUT when I finished all the procedures, the setup started to download a file with almost 500Mb. I have a connection of 50 Mb/s and it is saying that the download will finish in 12000 minutes. Whait WHAT?! My connection is fine, I did the speed test and it is in full speed.

Solego
Settler

Re: Vive software won't download

Ok, the default browser change didn't work.  Any idea on when that updated installer will come out?

Solego
Settler

Re: Vive software won't download

Correction on am earlier post, I do have an active subscription. I just got charged again today.
xSilverTiger
Visitor

Re: Vive software won't download

I recently received an HTC Vive VR headset from my family, and I have been using it fine on steam. When I tried downloading and running the HTC app, it crashes and says I am missing the "HTC desktop app". I have tried uninstalling and reinstalling multiple times but the same problem still occurs. 

WNERWIONY12
Visitor

Re: Vive software won't download

i have a problem with vive download because i own steam already and the download is stuck on the download steam loading please help