10-06-2017 01:18 AM
Recently my headset started restarting/disconnecting (I can hear USB disconnect sounds) everything 30 seconds. It will reboot just fine and resume where I was, but 30 seconds later it will restart.
The restart interval is consistent (every 30 seconds almost exactly) and the issue also happens when the headset is sitting on the floor undisturbed, so it doesn't seem like a cable issue. Has anyone run into this sort of issue before (have tried to search the web, but had little luck)? If so, how did you resolve it? If not, do people this is a driver, Linkbox, or HMD issue?
Would hopefully like to try to resolve this without having to submit the unit in for warranty repair.
Thanks in advance.
Solved! Go to Solution.
10-06-2017 09:24 AM
The first thing I would try is removing and reinstalling SteamVR USB drivers. You can do that in SteamVR settings. I can walk you through it if you're having trouble finding it, but it's fairly straight forward.
10-06-2017 09:31 AM
Thanks for the response. I've tried the basic troubleshooting steps:
Reinstall SteamVR USB drivers
Reinstall Bluetooth drivers/disable bluetooth
Reinstall base USB drivers
Change USB cables between linkbox and computer
Tried all USB ports available
Power cycle everything
It's odd because it seems like a hardware issue but the repeatability and consistency of the cycle make it seem like a software issue.
10-06-2017 10:46 AM
Well, let's go a little further.
Try this out:
That's kind of the end all be all of USB driver troubleshooting.
10-06-2017 06:02 PM
No go on the removal/reinstall of the drivers with USBDeview.
So I guess that rules drivers out.
Is it possible the firmware got corrupted? If so is it possible to reset the headset firmware?
What would be the next step in determining if the headset or the linkbox is defective (I am leaning towards the link box because when is on, the headset functions normally)?
Thanks again for taking the time to help out on this.
10-16-2017 10:47 AM - edited 10-16-2017 10:57 AM
That's awesome! I'm happy to hear that things worked themselves out. Sometimes these issues are nested pretty deep and I'm glad your issue found resolution.
Your error was a very serious one that I'd like to keep on our radar and directly address. Now that we have a lead to its cause, I'd love to pass this thread onto our QA and engineering teams so they see if they can find a root issue. It would be extremely helpful if you could share a bit of information about your system with us.
If you could please send us a text file your dxdiag pages, that would be much appreciated. To do so, hit "windows key + R" to open up a command prompt and type in "dxdiag" and hit enter. Next, click "save all info" on the resulting window. You can send me the .txt in a PM. Thanks!
Technical Specialist - San Francisco, CA; Monday-Friday
10-18-2017 09:14 PM
Sent you the requested information. If you could share your findings (if you can find the cause) on this thread for future people that might have a similar occurence, that would be excellent.
12-04-2017 06:34 AM
06-09-2018 07:59 AM
I seem to have this exact issue, as of Wednesday. On Wednesday it fixed itself magically after a while, and the Vive was working again for a couple of days, but now it started again. I'm on the latest version of Windows.
10-02-2018 05:42 PM
I just started getting the same issue but have not been able to resolve it. I tried a complete fresh windows and it is doing the same thing. Every 30seconds I hear it drop the usb.
If i go to the usb page in the settings the link box shows up but only the main board shows on the vive. If I unplug the HDMI cable it all the USB devices are stable and the base stations come on. Plug the hdmi back in and it starts dropping every 30 seconds again.
Anyone seen that?