02-18-2019 06:46 AM
I recently purchased a HTC Vive and was looking forward to playing with it. I bought a gaming PC specifically for this purpose, so I couldn't wait to give it a try. I turned on the PC and then the literal first thing I did was get to work setting up the Vive. (Note: all motherboard drivers, graphics card drivers etc were installed)
I downloaded Vive Setup and ran it, it installed Steam VR etc and everything went fine. It got to the hardware part and I plugged the vive in - it detected the USB but not the HDMI. I switched the HDMI to a different port on my PC and it detected it. I continued with the set up and connected the controllers etc, which worked fine.
Once at the room setup on Steam VR, I closed Steam VR to move my PC into a bigger room (I had it in my bedroom so the ethernet cable could reach - I installed the drivers for my wireless adapter via this ethernet cable). I plugged everything back in and fired the PC back up in the other room, opened Steam VR and went to Room Setup. I was greeted with the 108 error - headset not detected.
I tried absolutely EVERYTHING to try and fix this. I tried different ports on my PC, I restarted the PC a billion times, checked the wires into the headset, re-installed Steam VR and Viveport, reinstalled drivers, bypassed the link box, REINSTALLED WINDOWS, still I received the 108 error. (Note: after reinstalling windows and viveport, the detection part of the setup failed to detect the Vive. I let it sit there for 10 minutes and suddenly it detected it, and installed all the necessary drivers. I booted up Steam VR and it detected my headset, but Steam VR said it did not start correctly so I couldn't start a game. I closed and re-opened Steam VR, whilst feeling extremely cynical that the 108 error would return, and of course the error did return.
I have a degree in Computer Science and this had left me totally baffled. After 5.5 hours of trying to set it up I concluded that the Vive must be broken, so I sent it back to GAME. I have just got off the phone with them and they say that my new Vive will be sent out today and should arrive tomorrow. I am posting this because I would like to know if anybody else has experienced a similar problem, and how they fixed it. At first I was extremely excited to get a Vive but now I am just worried that this new Vive won't work either. I pray that this new Vive will work flawlessly but incase it doesn't and I am faced with the dreaded 108 error again, what else can I try?
Here's my PC specs:
Processor: AMD Ryzen 7 1700X 95 W 8 Core/16 Threads 3.8GHz 4MB CPU
RAM: 16GB DDR4
Graphics Card: NVidea ZOTAC GeForce GTX1070 Mini 8GB GDDR5
Thanks in advance :)
02-19-2019 11:28 AM
That's unusual. Normally, Error 108 is simply an issue with a cable or a port on the PC. It sounds like you tried everything we would normally suggest for troubleshooting and it still didn't work. Good call on sending it back for replacement. You always want to take advantage of the return period for any device that you can't get working on your own.
Let us know if you have problems with it when you get it back.
02-20-2019 10:34 AM
02-20-2019 11:42 AM
02-20-2019 11:43 AM
02-20-2019 01:21 PM
So you're experiencing 2 issues, if I'm understanding:
1. 108 Error, but not consistently. Again, check all cables. Bypass linkbox if possible. Reinstall steamVR and SteamVR drivers. Make sure your GPU is up to date. Make sure it's working in wired configuration first.
2. Vive Setup. You don't need to use Vive Setup.exe to use Vive. You only need SteamVR. If you're talking about room setup, you only need to go through that once for your place space.
02-20-2019 01:44 PM
02-20-2019 06:05 PM
We might just have to clear it all out: https://support.steampowered.com/kb_article.php?s=99fc613679d414ac10dc0dc9898716eb&ref=2748-WEIK-956...
This will allow you to remove any unecessary USB drivers that could be causing problems and allow you a nearly blank slate to install the correct drivers again.
Let me know if that works for you. I really do think that drivers are the issue.
02-21-2019 12:14 AM
02-21-2019 12:22 PM
@to6y , Only remove the Vive drivers as specified. Removing other unrelated drivers would be trouble.
Technical Specialist - San Francisco, CA; Monday-Friday
02-21-2019 11:54 PM
02-22-2019 04:06 PM
That's quite the solution! I'm glad it is working for you, if that changes, please let us know!
03-31-2019 12:54 PM
Me, too, very similar problem. It works great in wired configuration, but SteamVR fails to detect anything in wireless configuration.
04-01-2019 12:44 PM