Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

mframe
Explorer

Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

I've had my Vive wireless working with my system using my old 970 video card, but it was dropping frames so I upgraded my card.

 

I have installed my new nVidia 2080 and was able to get the wireless to work perfectly through two games of Beat Saber.  At the end of the secong game the HMD went black and I heard USB device disconnect tones come from the PC.  Since then I have been unable to get the HMD to work wirelessly.

 

I uninstalled all Steam USB drivers.  I plugged the old linkbox back in and ran the HMD with wires, it works fine.  I then disconnected the wires and moved back to wireless (inluding disconnecting the video cable from the video card to the linkbox).

 

The wireless app will pair with the wireless HMD and show 4 bars.  Blocking the antenna reduces the number of bars.  After 45-60 seconds the wireless app will say "Headset not detected" even though it is paired and showing a signal strength.  SteamVR is gray showing no devices connected other than the top 3.

 

The side led on the HMD always glows red when power is connected.

mframe
Explorer

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

Here are my system specs:
Intel Core i7-6700K Processor 4.0GHz
Microsoft Windows 10 Pro 64-bit
G.Skill 16GB DDR4-3000 RAM
2TB 7,200RPM Hard Drive
256GB Solid State Drive
ZOTAC GAMING GeForce RTX 2080 Blower 8GB GDDR6 256-bit
CoolerMaster EVO Hyper 212 Cooler
EVGA 500W 80+ Power Supply
LiteOn 802.11 BGN+BT Wireless
ASRock Fatal1ty Z170 Gaming K6 Motherboard
kkww
Settler

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

Does the USB disconnection happen to you all the time? Have you tried repair wireless adapter or restart SteamVR? Another advice I can think about is to make sure all the cables are plugged well.

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

Try disabling the camera in SteamVR.

The Camera is totally broken with wireless for many users right now, myself included.

mframe
Explorer

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

Yes, the USB disconnections happen frequently. I have tried the repair wireless adapter, which worked one time. I have restarted SteamVR numerous times. I have checked all cables and insured they are plugged in well.
mframe
Explorer

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

The camera is disabled, but I should point out that when the HMD is not detected you do not have the option to toggle the camera in SteamVR. Only if the HMD is connected do you get that option. I reconnected my HMD with the cables and linkbox and confirmed that the camera is disabled, then switched back to wireless.
mframe
Explorer

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

So having read of other people's success of doing a clean install of Windows I thought I would try something.  I didn't want to reinstall fully as I have numerous other things installed on my PC, so instead I created a new "Vive" user.  I then installed Steam, Steam VR, and the wireless app.  I switched back to the hardwired linkbox connected to the HMD and let all the drivers install.  I then switched back to the wireless adapter.  The HMD came on and I was able to confirm that the camera was disabled in SteamVR.   I started a game, thinking it was all fixed.  It worked for about 30 seconds, then blacked out as it did before.  This time I was able to hear USB connect/disconnect tones.

 

I have concluded that something about the HMD is continually connecting and disconnecting USB devices.  If I view the USB devices in SteamVR they do not all show as on.  This is incredibly frustrating, I don't believe the device is ready for prime time.  If  I can't get it working in this weekend I'll be returning it.

mframe
Explorer

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

So having read of other people's success of doing a clean install of Windows I thought I would try something.  I didn't want to reinstall fully as I have numerous other things installed on my PC, so instead I created a new Vive user.  I then installed Steam, Steam VR, and the wireless app.  I switched back to the hardwired linkbox connected to the HMD and let all the drivers install.  I then switched back to the wireless adapter.  The HMD came on and I was able to confirm that the camera was disabled in SteamVR.   I started a game, thinking it was all fixed.  It worked for about 30 seconds, then blacked out as it did before.  This time I was able to hear USB connect/disconnect tones.

 

I have concluded that something about the HMD is continually connecting and disconnecting USB devices.  If I view the USB devices in SteamVR they do not all show as on.  This is incredibly frustrating, I don't believe the device is ready for prime time.  If  I can't get it working in this weekend I'll be returning it.

Vive Staff

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

@mframe

 

If you have any Asus software suites installed, try removing them. Sometimes they play havoc with the USB drivers.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
mframe
Explorer

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

No, no asus software installed.
Vive Staff

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

@mframe, Okay - so this means that you've captured a play session where the HMD worked and then failed - this should result in some helpful feedback in the SteamVR system log. Take a look at your system report (or link it to me via PM) and hopefully we'll pull some context out of it. I'm very hesitant to agree with "something in the HMD" is causing the USB to disconnect - the HMD itself are fairly robust and pretty binary - they either work or they don't work. It could be the 3-in-1 which is more fragile or the PC itself which has a remarkably fragile software ecosystem due to how Windows, SteamVR, and all of the other random software on it interacts with each other. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Highlighted
Melodramatic
Contributor

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

I was having the same issues you were describing. If you're still using the flimsy stock USB 3.0 A to A cable between the adapter and battery, go ahead and replace it. Fixed all my dropouts and studdering that I was having too. 

VRDave
Settler

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)


@mframe wrote:
No, no asus software installed.

@mframe, I have a lot of USB continuous connect and disconnect issues myself.  These started when I simply changed to a new vive pro (I had to RMA another one because of a single bad headphone).  That said, I think there was an update to Vive Wireless at the exact same time.

 

Anyhow, a re-install of Windows will do the trick (temporarily) as will uninstalling and re-installing the Vive Wireless software.  The easiest way for me (i.e., this is what worked for me), so I can actually play my Vive uninterrupted, is to go to Device Manager and remove the Intel WiGig device.  Then simply right-click your computer name at the top of the tree in Device Manager and select "Scan for Hardware Changes".  After this, fire up the Vive Wireless software and wait a few minutes while it re-attaches all the drivers.  I'll repeat this process:

 

(again, this works for me for a similar problem)

1. Open Device Manager.

2. Go to the Intel entry and select it.

3. Uninstall the Intel WiGig adapter.

4. Right-click the computer name at the top of the tree.

5. Select "Scan for Hardware Changes".

6. The Intel WiGig adapter you uninstalled should re-appear.

7. Plug in the battery to your Vive.

8. Open the Vive Wireless software and let all the drivers install.

 

After this you should get no USB disconnect for your next play session at least. 

 

For me, I've been having to do this every now and then.  The errors I get are:

 

1. In device manager, a yellow "warning" icon is next to 3-4 USB Composite devices.  All of these have Error 38, "previous instance of driver in memory" (or something similar).  NOTE: USB Composite devices are basically "created" by software - in this case, the Vive Wireless software.

 

2. In the *System* Event Log, there is a row for each connect and disconnect cycle (Windows only tries this about 10-20 times then gives up), each with Kernel PnP error 219 - I can't remember the driver off the top of my head but I don't think the error thrown is perfectly representative of the problem.

------------------

 

In any case, if you're having a connect/disconnect USB problem, give that a try.  And note that I have *not* had this happen once everything is connected successfully - I can play games/experiences/apps/whatever until the battery goes dead.

 

 

mframe
Explorer

Re: Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)

Uninstalling and reinstalling the wireless software has done nothing.  I have been able to remove all usb drivers, create a new windows user, and then reinstall the hardwired headset and linbox.  After that I install the wireless adapter app and switch to wireless.  It has worked twice this way for about 4-5 mins but then dropped out as before.

I am hesitant to wipe my box as I have a lot of other things I use it for.  I am looking at setting up a second box with a clean install of Win 10, moving my video card and vive to it to see if it works there.