09-08-2017 09:33 AM
I run the ViveSw.exe and it goes through the installation but when it reaches the end and I click run viveport nothing happens and I can't find viveport anywhere on my pc
please help me do this because I don't wanna miss out on the content that's on viveport
thanks in advance
Solved! Go to Solution.
09-08-2017 10:58 AM
It will be called, simply "Vive" when you search for it on your PC.
If you can't find it, here are a couple of things to check:
1. Anti-virus software is disabled or whitelisting Vive software
2. Running as administrator when you install
3. Install path you're using
09-08-2017 11:09 AM
I've searched for vive on my pc and all i find is vive dashboard which brings up steam vr. I installed it using administrator and to the default location (C:\Program Files (x86)\ViveSetup). My antivirus says nothing when running the installer and I have installed it once before and it worked. I then tried to move it over to my D drive because I had no space on the C drive. this caused the software to stop working so I reinstalled it then onto the D drive and it would not work. so I then reinstalled it to the default location and it still does not work.
09-08-2017 11:09 AM
I am also having a problem with Viveport, but earlier in the chain.
After selecting the location for the installation of the Vive software, and clicking install, the application hangs.
This happens if I use the default directory or not. I have noticed that an 'Updater' vive application starts, but doesn't do anything (even after leaving for 30 mins).
If i try running the Viveport installer again (with the Updater still running), the install fails immediately with a "Couldn't download Vive Software" error. If I kill the updater app and start again, the system hangs again.
I have tried running without anti-virus / firewall and as Admin, but no difference.
Looking at the log file in the ViveSetup folder, the last line in the log is always:
" [Downloader] Register updater: "C:/Program Files (x86)/ViveSetup/Updater/Updater.exe" "-install VIVE Software C:\\Program Files (x86)\\ViveSetup" (D)"
I am using Windows 10 64bit professional edition, Steam is working correctly and VR seems to be running flawlessly. Anybody got any suggestions?
09-08-2017 11:23 AM
Are either of you opted into the Windows Insider program?
09-08-2017 11:31 AM
What URL are you downloading the installer from? Double check your AV settings, that sounds exactly like it's being blocked by anti-virus.
09-08-2017 12:00 PM
The PC has all AV turned off at the moment, and no difference. Is there any special firewall port needed in my router??? I am at a loss right now!
I have not experienced this problem with other software.
Is there an alternative way to access the Viveport software?
09-08-2017 12:04 PM
Shouldn't need to do anything special with ports, but maybe try disabling the firewall to test.
09-10-2017 10:44 PM
Could you guys try and search "Vive Feedback" > Unable to install Viveport Desktop > Technical Support > Report issue> type in your Email, and your Community ID on top.
I will get the engineering team to investigate your logs to provide further assistance.
Thank you for your support.
09-11-2017 07:02 AM
I'm not exactly sure what you're asking me to do. I searched that in google and found this article: http://community.viveport.com/t5/Technical-Support/HELP-PLEASE-Device-driver-software-was-not-succes...
but I'm not sure if this is the right thing.
09-11-2017 01:01 PM
09-11-2017 01:16 PM
OK.... I seemed to have installed it, and it appears to be working.
I rebooted my machine is Safe Mode with Networking, and although the font siz was huge, and barely able to see the icon, the software did download and install. So I guess success??
But still no idea what was causing the issue.
It might be worth a try doing the same Creatix
09-11-2017 09:10 PM - edited 09-11-2017 09:10 PM
For the search, I meant search on windows: Viveport Feedback
Steps: Launch Viveport Feedback > Unable to install Viveport Desktop > Technical Support > Report issue> type in your Email, and your Community ID on top.
If you have trouble finding "Viveport Feedback" please PM me your email, so I could send the tool to retrieve logs from you.
Thank you for supporting Viveport