Vive Software Not Installing

SOLVED
R3Sean
Contributor

Re: Vive Software Not Installing

I had tried running as admin but that didn't work for me.  What did work in the end was to reset my default browser to Internet Explorer. I normally use Opera but after that, it installed fine.  I did notice, even though I already have Steam and it says, "Steam software found", it acts like it's installing something but just sits idle.  Once I plugged in my Vive headset the installation completed fine.   Good luck and see y'all out there.

DEV241
Contributor

Re: Vive Software Not Installing

Whenever I try to install the vive software, everything works well for about 5 seconds, then it crashes.
Vive Staff

Re: Vive Software Not Installing

@DEV241, can you please search your PC for "Viveport Feedback" and use that tool to submit an error report? Logs/Error reports are really the best way to troubleshoot these kinds of errors. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

pbreuss
Visitor

Re: Vive Software Not Installing

I had the same problem (Vive was looking  for an update, but hung on some firewall settings).

 

Solution: Used a different internet, i.e. made a hotspot on my phone, used this on my computer, works!

 

Maybe this helps.

Philipp

Highlighted
smile dolly
Visitor

Re: Vive Software Not Installing

I also hit the same issue. I have no idea why this happens but follow below steps reinstall fix it

 

1. Uninstall “VIVE Software” from control panel

2. Download Microsoft force uninstall tool from https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

3. Execute this tool. Force uninstall “HTC Account” and “VIVEPORT XXXX”

4. Open file explorer, go to folder %temp%

5. Delete all folders that prefix is “vive”

6. Install vive setup again

 

LetsStayUnnamed
Contributor

Re: Vive Software Not Installing

I spent like 7 hours (actually more than seven hours) trying to fix this, and had ZERO success, using the uninstall tool on the Vive desktop app specifically is what fixed it for me, and I never would have found this without you, so thank you so much for finding this, I am nominating you for sainthood.