Vive Setup stuck on downloading 0.00 mb/s

kasida
Contributor

Vive Setup stuck on downloading 0.00 mb/s

Hi,

 

I have a problem on installing HTC Vive setup.  It run normally but struck on downloading 0.00 s/mb.

I download and using it in Hong Kong.  Last week I also had a  same problem with other workstation but after restart that PC many times it start download.  Unfortunately this time the same methos doesn't work.

 

Please let me know what is your suggestion to get through this.

 

Best,

Vive Staff

Re: Vive Setup stuck on downloading 0.00 mb/s

@kasida

This is likely a firewall issue of some kind. I am starting a support ticket with the email address associated with your account so I can connect you with a team that can lend assistance. 

 

Edit: It appears as one of our agents has already responded to the error report that you've submitted - please check to see if their response is helpful to your specific scenario. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

kasida
Contributor

Re: Vive Setup stuck on downloading 0.00 mb/s

Hi David,

Thanks for your reply. I'm already in touch with your colleague.

Best,