Vive Setup stuck on downloading 0.00 mb/s

[kasida]

Hi,

I have a problem on installing HTC Vive setup.  It run normally but struck on downloading 0.00 s/mb.

I download and using it in Hong Kong.  Last week I also had a  same problem with other workstation but after restart that PC many times it start download.  Unfortunately this time the same methos doesn't work.

Please let me know what is your suggestion to get through this.

Best,

[VibrantNebula]

@kasida, 

This is likely a firewall issue of some kind. I am starting a support ticket with the email address associated with your account so I can connect you with a team that can lend assistance. 

Edit: It appears as one of our agents has already responded to the error report that you've submitted - please check to see if their response is helpful to your specific scenario. 

[kasida]

Hi David,

Thanks for your reply. I'm already in touch with your colleague.

Best,