Vive Setup software not running

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ozfin
Visitor

Vive Setup software not running

I have recently downloaded the ViveSetup.exe file from https://www.vive.com/eu/setup/vive/. When I try to run it as administrator it firstly says "Vive Checking version" then it gives the error: "Download failed, please check the network connection and try again".

 

I have disabled the firewall and tried other web browsers to download. I also tried downloading the file on another network and transferred the file to my computer on which I intend to run vive, but I get the same error. 

 

The file is 2.7 Mb and downloads instantly but it stalls at the very end of the download for 4-5 seconds although there is 0 byte left. This here already looks problematic.  

 

Please help me get through this very first step, I am yet to use the VR on my new computer..

Thanks

Vive Staff

Re: Vive Setup software not running

@ozfin

 

@VibrantNebula may be able to help you with this.

Just so you know, you don't need to install that software to use your Vive. You only need SteamVR. You can skip that step for now if it's not working for you and get back to it later once you've had a chance to enjoy your new purchase for a while.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Vive Staff

Re: Vive Setup software not running

@ozfin


I've started a support ticket with the email address associated with your forum accounts so I can directly connect you with a team member that's able to help you debug the issue you're encountering. As synthesis said, you're still able to use the HMD via Steam/SteamVR without the Vive installer completing. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM