Vive Pro stuck pixel

RingoDingo
Contributor

Vive Pro stuck pixel

I bought my Vive Pro from my local Microcenter this Monday (05-28-18). 10 minutes ago I noticed that one of the pixels on the left screen is stuck green. I've tried running a utility that flashes the screen (even though that shouldn't work since the screens are OLED) and the pixel is still stuck. I've tried to get it on camera but I cannot manoover my camera to capture it in action. Do I contact Microcenter? HTC?

Vive Staff

Re: Vive Pro stuck pixel

@RingoDingo, I've sent you a PM

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

RingoDingo
Contributor

Re: Vive Pro stuck pixel

Thank you for reaching out. I indeed reached out to the retail store I purchased the unit at and exchanged it for another Vive Pro.