Vive Pro not shipping?

Sir_Froster
Settler

Vive Pro not shipping?

Hello, I ordered a vive pro on the 8th, the starter kit that comes with the controllers and such. It said it would ship in April but that label has gone missing. The order is still labeled as submitted. I understand it is a new product and I should be patient but I was wondering if it would be shipped sometime in the next few weeks?

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Sir_Froster
Settler

Re: Vive Pro not shipping?

Its fine if it can not arrive soon I would just like an official statement on the matter so I am aware

Vive Staff

Re: Vive Pro not shipping?

@Sir_Froster Our official update on shipping can be found here. Please note that live chat and forum staff do not have access to additional shipping details. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

DrNothing
Explorer

Re: Vive Pro not shipping?

My shipping month of "April" has suddenly gone missing off my invoice! No month is listed there now... Still only the brackets have arrived and nothing else even shipped? Are you all back-pedaling on the Ship Months now?

Sir_Froster
Settler

Re: Vive Pro not shipping?

The same thing happened to me but I just needed to wait 2 weeks before I got my headset.

 

I think it is because of the back order of controllers and lighthouses. I still havent gotten those yet so while the Vive Pro did ship within April - 15 days before shipping started like they stated in their post - the 2nd part of the order is still pending. I am guessing they removed the months because of the back order and since the shipment will take place over 2 packages over 2 months, it made sense to remove it.

Vive Staff

Re: Vive Pro not shipping?

The latest shipping update can be found here

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM