Vive Pro controllers don't stop charging

Erhan
Visitor

Re: Vive Pro controllers don't stop charging

I have the same issue, controllers need a new update I think.
M0rdresh
Contributor

Re: Vive Pro controllers don't stop charging

Same here, should have been fixed by now. Very common issue.

Oldgoer
Visitor

Re: Vive Pro controllers don't stop charging

I am seeing that this topic is several months old.  Is this still an issue with firmware on the controllers or has it been fixed in a controller update?  I recently got my vive pro and out of the box the controllers charging functionality seemed to correctly work where on full charge the the white led would indicate.  After the fimware update that i made on 9/2/2018 i noticed that the orange light does not turn off even when the controller has been charging for several hours.  unpluging and repluging in the controllers does not change the status light.  If there is still not a firmware update to correct this issue i think we need to start asking if the electronics in the controllers are actually turning off charging and just not idicating, or are we destroying our controllers right now because of overcharge.

Vive Staff

Re: Vive Pro controllers don't stop charging

@Oldgoer, I'll request a status update - Firmware updates take quite a while to author and validate. 

 

The bug only affects the status change of the LED light from orange to white - this bug does not mean that your controller is at risk of overcharging. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Re: Vive Pro controllers don't stop charging

Any update or ETA on this?
alkarinque
Visitor

Re: Vive Pro controllers don't stop charging

Same here.

 

I have vive pro since only a week. I did the firmware update on the first use, so could not confirm that LEDs status was correct before update. But so... charge don't turn orange light to white, no matter how long controllers are plugged in. Unplugging/replugging resume to orange light. Only way to get the white light is to turn on, then turn off controllers WHILE plugged. If unplugged/replugged after leds were white, charging status resume with orange lights.

 

Good to hear that batteries are not over charging though. I was starting to really worry about that.

 

Also waiting for an update to fix the BS sleep... drive me nuts to have to unplug every time, or have a constant buzzing noise around (not counting the waste of power/BS extra wear out).

 

Please HTC, address those issues asap! It is looking pretty bad to leave users for 5 months without fix, especially for a "pro" device of that price!

pfriebel
Visitor

Re: Vive Pro controllers don't stop charging

Mine have stayed orange from day 1, i've never seen them turn white. A few days ago one of my controllers dies completely. This is a 6 week old pro which I've used maybe 10 hours.

sachtikus
Visitor

Re: Vive Pro controllers don't stop charging

Hey guys, any new info about it? Did new update help? Or, was there any update? :)

Vive Staff

Re: Vive Pro controllers don't stop charging

@sachtikus, I'll press for a public update on this - getting firmware revisions authored, QA'ed, and pushed into production is a pretty lengthy process as a bad update could negativity affect the entire user-base. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Deewsidoog
Visitor

Re: Vive Pro controllers don't stop charging

 
dniq
Contributor

Re: Vive Pro controllers don't stop charging

“Quite awhile”? How long is that? Years? Decades?

 

It’s embarrassing that you, guys, release a flawed product that costs as much as a decent computer, but in reality is a glorified computer display with a mouse, yet are so incompetent as to fix what is a trivial, but exceedingly annoying, issue, for at least half a year now... ☹️

 

I feel that that by the time you finally get around to fixing it - there already will be other, much better VR sets, and they will not be HTC. In fact, there already is at least the Pimax...

Hoots530
Visitor

Re: Vive Pro controllers don't stop charging

Just recieved The Vive Pro a couple days ago.  All updates installed.  Controllers stay orange when charging.  If I unplug and replug they do go to white.  I have been able to get the base stations to go to standby using the blue tooth connection.  You cant tell by the status light on the base station but you can tell they are not spinning by feeling them.

D4rO
Settler

Re: Vive Pro controllers don't stop charging

same here :)

Vive Staff

Re: Vive Pro controllers don't stop charging

Hello all,


I just sent out an internal email about this. I totally understand how frustrating this bug can be, especially if you're doing public demos.

 

I want to use this post to restate that if you unplug the controller, and replug it back in - it should flip from orange to the correct white charge state if the battery is fully charged. I know it's not ideal but it is a way to get the LED to report the correct charge state if you absolutely need to know. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

dniq
Contributor

Re: Vive Pro controllers don't stop charging

Unplugging and plugging them back in doesn’t do anything for me - the lights still stay red.