Vive Pro controllers don't stop charging

Bob8
Visitor

Re: Vive Pro controllers don't stop charging

same for me (still red) with complete new Pro kit (FW upgraded)

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eustonr
Contributor

Re: Vive Pro controllers don't stop charging

I have this problem too. 

CMDRZOD
Settler

Re: Vive Pro controllers don't stop charging

Same here. Got the set on Black Friday. My controllers never indicate full charge. Haven't tried the replug trick yet, but they don't take long to charge anyway so I just unplug them after about an hour.

Would be nice if this worked correctly like the OG controllers did.
Ravingdork
Visitor

Re: Vive Pro controllers don't stop charging

Yeah, I bought my Vive Pro complete kit a few days ago and am experiencing the same problem. I'm very surprised to see that this has apparently been a problem without resolution for so long.

lukewarm74
Visitor

Re: Vive Pro controllers don't stop charging

Another case of the red lights not changing to white after unplugging/replugging here.

Grofty
Contributor

Re: Vive Pro controllers don't stop charging

My Vive pro is one day old. After set up and charging and everything updated, this morning I found one controller charging all the time. Strange thing is after I noticed it, I swapped the charger that was hooked to that controller to the unaffected one, and just like that, it infected the other. Both remain orange now.
Vive Staff

Re: Vive Pro controllers don't stop charging

@Grofty,

As stated earlier in this thread - this is a firmware bug that reports the incorrect charge state once the battery hits capacity. If you unplug a fully charged controller that's reporting an orange state and plug it back in, it should revert to the correct white status. We're working on solving this but altering firmware on watchman based hardware is tricky and involves Valve. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Grofty
Contributor

Re: Vive Pro controllers don't stop charging

Sorry for my impatient response. Yes, they do revert to white, after awhile unplugged. This really is a minor issue, for me, as it is home use. I could see this being a little problem with a business or company. Best of luck to you and your team and Valve resolving this. Cheers!
kaliforniz
Visitor

Re: Vive Pro controllers don't stop charging

Yea mine are red also. I have tried every button config. I tried plugging them in while holding all the buttons ect ect. Nothing works. Will there be a fix? For that much $ this bug thould be resolved by now. 

Ochi
Contributor

Re: Vive Pro controllers don't stop charging

Any news on this? It has been almost a year now. Absolutely nothing should take so long to get fixed, honestly.

Re: Vive Pro controllers don't stop charging

Why are we still waiting for a fix for this very basic function? HTC seems to be incompetent and entirely dependent on Valve.

 

Glad there are alternatives. Just ordered the Index and will never purchase another HTC HMD again. 

Jompen
Visitor

Re: Vive Pro controllers don't stop charging

I charged my controllers for 15 hours and the charger + controller were still warm..

That means that the controller thinks the battery need to be charged even though it's fully charged. (my guess, the firmware update have some kind of missmatch to the sensor that reads battery status)

 

Meaning that if you having the charger on for more then fully charge time you will wear out the capacity of the battery.

Meaning you will not be able to play for longer period of time because of low capacity.

 

HTC will need to open up for replacement batteries in one year or so :)

eustonr
Contributor

Re: Vive Pro controllers don't stop charging

Yes, I have the same issue - These PRO controllers have been like this since new, and STILL the issue isnt fixed.

 

What do we have to do? My PRO controlelrs dont last anywhere near as long as my original vive controllers - probably due to this issue.

Roaddog
Contributor

Re: Vive Pro controllers don't stop charging

My Vive PRO controllers also have this issue - I have been letting them charge overnight. Now I am worried that this is ruining their batteries. I am a newbie and still do not understand the difference between Vive, Valve, HTC, and Steam !  Who's responsibility is it to fix this problem?

Re: Vive Pro controllers don't stop charging

This issue is well over a year old, my device has never worked properly from day 1.  come on HTC, do something about this crap!  And now tonight I tried to launch a game, and an update dropped a few days ago has left my $2000 headset completely useless!  base stations cannot see my headset reliably from 6' away?!  game flashes to the grey background more than the game.  so, update the system to break it, ignore the controllers charging forever.. do you even care about your customers?