Vive Pro audio quality

KingRangnar
Constructor

Re: Vive Pro audio quality

@smygarn

Have you tied to install the latest driver updates for the headset in steamVR? This was a known issue after official release of Vive Pro but they fixed it quickly. Since then I don't have any problems at all with my audio. Just make sure you have installed all HMD updates within SteamVR.

balalrumy
Contributor

Re: Vive Pro audio quality

Better your update your driver that you can easily upgrade with device manager. but you need to backup your driver first , this article will help you in this How to Take Windows 10 Drivers Backup Using Powershell

KingRangnar
Constructor

Re: Vive Pro audio quality

@balalrumy

First of all that has nothing to do with audio drivers, since the audio doesn't go in the soundcard of the PC but it goes via DP/HDMI cable in the GPU . OP said he tried reinstalling his soundcard drivers, which is why there's no effect at all. It was a software issue from HTC which they fixed shortly after release. That's why he needs to update the drivers of the HMD directly from SteamVR, also latest GPU drivers recommended. I rarely give advices but when I do it's because I had the same issues and I know for sure what was the problem and how to fix it. 

balalrumy
Contributor

Re: Vive Pro audio quality

Thanks.

Vive Staff

Re: Vive Pro audio quality

@smygarn, Mirroring the comments here, you'll want to ensure the HMD firmware is up to date and that you're on a fairly recent Nvidia driver. The  HMD firmware update contains the latest DAC profile. Like everybody is saying, the audio is piped via DP so more recent Nvidia drivers are required (the audio is not rendered via your soundcard). You may have better luck if you "disable" the Vive Pro Multimedia option and force the Nvidia audio option into being the default. 

 

After all of this, it is possible that you have a bad HMD but your reports are pretty consistent with the Nvidia/DAC bugs - in some cases the various layers of tech just fail to initalize the device properly but finding the root of the issue is pretty difficult. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

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Madlax13
Contributor

Re: Vive Pro audio quality

if this true
" The HMD firmware update contains the latest DAC profile. Like everybody is saying, the audio is piped via DP ...."
i want to force a Firmware update of the vive pro - "ctrl+shift+home" in steamvr -> devices-> firmware no longer works.

how to force a firmware update ? (reflash) - i think some procces chnage the DAC profile - at the beginning the HMD USB sound works fine ... some days later ( now weeks ago) - not.
imacken
Explorer

Re: Vive Pro audio quality

Add me to the list of very unhappy people. Got the Vive Pro today, and appalled by the audio quality compared to the Oculus Rift. No bass at all!

erathsmedor
Visitor

Re: Vive Pro audio quality

Just got my Vive Pro a couple of days ago. Audio was horrible and tinny and distorted. Upgraded all the firmware and it made no difference. The intro to Furious Seas is almost unintelligible in parts it is so bad.

tmammela
Visitor

Re: Vive Pro audio quality

Vive Pro audio issues are driving me mad. HDMI audio is not always present, and vive multimedia audio is always having some issues, crackling and distortion. Even when I get the audio working for a moment, audio quality is total garbage compared to das. I have newest nvidia drivers and there is no firmware update notification in steamvr.

I can't believe how they can sell this low quality gear for premium price.
jhvive
Contributor

Re: Vive Pro audio quality

So, updating everything: doesn't help. SteamVR / Devices / Reboot Vive headset = doesn't help. Changing audio devices back and forth (or fiddling Device Manager) doesn't help. Rebooting Windows may help, but sometimes even that doesn't help.

 

Surely there must be a quicker workaround (until the drivers are fixed)?

 

The problem sounds like sampling frequencies are messed up (trying to play back at double speed or so but then it syncs back to the correct rate, resulting in a horrible broken sound).

jhvive
Contributor

Re: Vive Pro audio quality

It seems we are beta testers. Even the sound device name for me in Windows 10 Settings / Sound is "Speakers (VIVE Pro Mutimedia Audio)". That really says Mutimedia. Garbled sound continues, also everything else keeps crashing all the time. Also crashes so that the Vive headphones suddenly start playing noise at insanely high, deafening levels. Dangerous stuff.

jhvive
Contributor

Re: Vive Pro audio quality

This is the best workaround I found for now: when the linkbox (green light on top and a small button on front) seems to be working properly with green light on, it may have still crashed. So push the button and the light switches off. Push again, light switches on and now the audio devices in Windows 10 / Settings / Sound are refreshed. The choice "Speakers (VIVE Pro Mutimedia Audio)" is broken and useless. But "VIVE Pro (NVIDIA High Definition Audio)" works for me while it's not crashed.
jhvive
Contributor

Re: Vive Pro audio quality

Just another tip in case someone could benefit from this: the link box definitely needs to be connected to USB 2.0 on the PC instead of USB 3.0 (and probably without any hubs). Otherwise problems are multiplied.

imacken
Explorer

Re: Vive Pro audio quality

It really is hard to understand why we pay a lot of money for this kit, and the audio quality is so poor on the High Def devcie.

I mean, it should be fixable very easily, as applying an equaliser setting to boost bass works well, except that it can't be applied at bootup as the device is not present until SteamVR is running.

MartinMarty
Architect

Re: Vive Pro audio quality


@imacken wrote:

It really is hard to understand why we pay a lot of money for this kit, and the audio quality is so poor on the High Def devcie.

I mean, it should be fixable very easily, as applying an equaliser setting to boost bass works well, except that it can't be applied at bootup as the device is not present until SteamVR is running.


For me, the quality is fine, it's just the quantity, i.e. VOLUME that is lacking.

 

Regarding the device not being present, what really blows my mind about that is that even in SteamVR itself, I can't set the Audio settings to automatically switch to the correct device because the device comes & goes. So I set it to Nvidia HDMI audio and next time I come it, it's reverted back to "no change". Every time I start SteamVR I have to remember to make sure my playback device is set to the correct device. Not only that but two years ago when I bought my Vive, this problem did not exist and when I bought my Deluxe Audio Strap it made plenty of volume. Sorry to get on a soapbox, but I think it also a cop-out to blame it on Nvidia because even though yes, I concede that they are the ones driving the headphones, we all know that the sound can be boosted via software because of the various EQ and effects utilities that do so, including for example the bass boost in Windows if you feel like monkeying around with that every time the device gets recreated.