04-13-2018 07:23 AM
I have the same problem with the missing bass, even with the latest firmware update.
Maybe this is also a USB driver conflict?
In the Device Manager under the "Events" tab of "VIVE Pro Multimedia Audio", "Speakers (VIVE Pro Multimedia Audio)" and "Microphone (VIVE Pro Multimedia Audio)", the following notes from the driver, "Requires additional installations", "was generated not migrated to a partial or ambiguous match ". (Automatic driver search does not yield results.)
Has anyone tried to delete all old Vive drivers and reinstall again?
04-13-2018 07:48 AM
I deleted all the old Drivers before installing the Pro, but didn´t check the Event Tab. I will do that tomorrow and let you know if i have the same entries.
04-13-2018 10:24 AM
I´m happy to confirm that updating to the latest Steam VR beta today and then updating the Vive Pro Firmware fixed the "No bass"-Issue for me. I have nice and full sound now, yay
04-13-2018 11:04 AM
TylerDax, you're lucky. Is there anything else you did?
And HTC, don't think you're done now because I also have the latest SteamVR beta installed, as well as the headset firmware update. I even deleted and reinstalled all Vive software and restarted my computer. And still no bass.
04-13-2018 11:26 AM
Same here. Just did the firmware update and the sound issue did not change a bit...
I seriously hope that this is getting fixed soon because that flat sound is a real bummer
04-13-2018 04:24 PM
I know it seems redundant to reference an article that references this forum, but over at Tom's Hardware (http://www.tomshardware.com/news/steamvr-vive-pro-audio-patch,36880.html), they're experiencing the same issue.
The part that I find baffling is that this wouldn't be nearly as big of an issue if HTC wasn't constantly bragging about the superior audio (throbbing drivers in the "Only One King" announcement video, etc.) up until the release. That and the price of the unit of course.
So I ask the question again, more out of curiosity than anything, why claim amazing audio when it didn't have it in the first place?
Also, considering the failed patching attempt, if this can't be resolved on a software level, will we be getting replacement headphones or a refund? Because it is a very clear case of false advertising.
04-13-2018 05:02 PM - edited 04-14-2018 08:50 AM
Same here. sound issue did not change a bit... no bass tone at all "even after patched"...
HTC.... Help this company...
Vive pro steamVR System log sended ^^
04-13-2018 06:39 PM - edited 04-13-2018 07:40 PM
The patch seems to have improved the issue in the majority of cases we're tracking internally but clearly it is still unresolved in some instances. If you're still having an issue after the patch, we'd like to collect a SteamVR systems report as well as your HMD's serial number so we can access deeper troubleshooting options. If you are still affected, please post here or PM me and I'll send further instructions. We will continue to work to solve these issues.
Technical Specialist - San Francisco, CA; Monday-Friday
04-13-2018 07:32 PM
From everything I've seen the majority of people are still having issues. I think part of this is due to the headphones not sitting flush against many people's ears. This makes the problem even worse. Also, the headphones don't go down far enough for a lot of people (myself included). It is physically impossible to get them to sit low on my ears unless I sacrifice comfort and loosen the top strap so much that the hmd pressure is all on my forehead.
Since the firmware update, the volume output for my headphones is drastically reduced. Most games I have to turn it up full blast in SteamVR and with the buttons on the cans. Even then it is just barely loud enough. Might have to return this thing. Love the screens and the comfort but this costs way too much for all of these design/software issues.
04-13-2018 09:06 PM
VibrantNebula, I truly appreciate that you're trying to help and I have sent in my SteamVR system report and my serial number.
However, I don't appreciate this issue being marked as "solved" when a firmware update has only added a tiny bit of bass. Again, if the Vive Pro's advertised audio details didn't include words like "powerful" and "true-to-life", I would not be complaining so much. Also, if I was alone in thinking that there was still a very noticeable issue, I would stop as well. However, even a reputable website has confirmed it.
So please, for the sake of good customer service, remove the "solved" until it's actually true.
04-14-2018 02:58 AM
Same here as with other users: The new firmware coming with Steam beta improves the audio quality somehow, but overall it's still poor and nowhere you expect the soudn of a pro headset to be. I also would suggest not to mark this issue as "solved".
04-14-2018 03:48 AM
Same here. Audio quality is slightly improved but still no where as good as it should be. Can someone at HTC indicate whether they plan on fixing this further because if they are not able to fix it further I need to return the headset. I have the old Vive with the DAS and that sounds great. I also have a PSVR with a similar 3rd party over the ear add on and that is also great. The Vive Pro audio pales in comparison.