Vive Pro Hardware Issues

AngryVivePurchaser
Contributor

Vive Pro Hardware Issues

Hello, 

 

Santa dropped off a new Vive Pro on Tuesday, and we have had issues from the very beginning. We immediately noticed an issue with one of the controller triggers, where the trigger doesn't seem to release fully which prevents us from being able to play most games. Then, within the first 24 hours of playing on the system the second controller started going in and out as well, sometimes it's connected fully and sometimes it doesn't track or recognize button clicks. Now, less than 4 full days after being opened, the headphones have also blown out. 

 

We've restarted, uninstalled/reinstalled, reconfigured, etc, and done everything possible to try to fix the controllers. Obviously there's not much we can do about the headphones besides attach a second headset to the Vive headset. We reached out to customer service, of which there is an appalling lack, to no avail. Is anyone else having similar issues? What do we do? We have a very disappointed young man and an equally disappointed dad now, and I just want to fix it so that we can enjoy it the way we thought we would. 

 

Thanks all! 

Vive Staff

Re: Vive Pro Hardware Issues

@AngryVivePurchaser

 

Could you please PM me with your order number or if you originally purchased via a third party, attach your proof of purchase. I'll see what I can do.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
AngryVivePurchaser
Contributor

Re: Vive Pro Hardware Issues

I've responded with a PM, I really hope to find a solution.