08-30-2018 06:35 AM - edited 08-30-2018 07:28 AM
1) Bought new Vive Pro. Connected it first time, hardware setup guide found USB connection and Display Port connection with no problems at all.
2) SteamVr recommended to do a firmware update. There were 4 steps of firmware update. 3 were installed with no problems, but 4th failed by some reason. Afte this firmware update with SteamVr I resatred the system and now I'm getting display port connection error:
Headset is not connected properly
The headset's display was not found, please make sure your HDMI cables are securely connected, then reboot it by clicking below.
What the problem could be?
08-30-2018 06:59 AM
Also, system report from SteamVR
SteamVR Version 2018-08-07 (1533664367)
Steam: Public (Public)
Tracking: No Driver
OS: Windows 10 (10.0.0.17134)
Direct Mode Graphics: NVIDIA (399.07)
Async Reprojection: Enabled
Allow Reprojection: Yes (Good)
Force Reprojection: No (Good)
Performance drops: 0/1 0/2 0/3 0/4 0/0
User IPD (m): Not yet implemented
Displays - Extended Display
Display 0: \\.\DISPLAY1 1920x1080 @ (0, 0) NVIDIA GeForce GTX 1070 Primary
Monitor 0: \\.\DISPLAY1\Monitor0 Generic PnP Monitor
08-30-2018 11:16 AM
Are you using an adapter or just directly connecting the displayport cable to the GPU?
08-30-2018 11:29 AM - edited 08-30-2018 11:30 AM
Connecting directly to display port of GPU, no addapters used.
08-30-2018 11:41 AM
if you haven't already, go into the settings and the developer tab and Enable Direct Mode.
It's possible we'll have to reinstall the drivers too, so after doing that, if it doesn't work. Uninstall the drivers through SteamVR settings.
08-30-2018 11:44 AM
I did it few times, reinstalled/uninstalled drivers, software, enabled/disabled direct mode..nothing helped....At the moment just rolled back Windows to factory settings. Will update you what I got after all is set up.
08-30-2018 12:01 PM - edited 08-30-2018 12:19 PM
As I said erarlier, the problem arrived when the 4th step of firmware update was failed to be installed. On the first connection there were no problems.
08-30-2018 12:27 PM
Follow the instructions here and give this a try: https://support.steampowered.com/kb_article.php?s=99fc613679d414ac10dc0dc9898716eb&ref=2748-WEIK-956...
08-30-2018 12:35 PM
Unistalled all USB devices "VendorID 28de and OBB4" as instructed and rebooted the system. The problem still presists...Headset not connected properly(208) in SteamVr
08-30-2018 12:36 PM
I sent you a PM.
08-30-2018 01:31 PM
Thanks. Btw, tried to connect the Vive Pro on completely different computer. The same issue again. So I suggest there is problem with cable/link/mask.
08-30-2018 01:34 PM
Good call. Does the cable look damaged at all? Any twists or anything?
08-30-2018 01:36 PM
Nope, I would not say so...Could be there cause problems after the failed firmware update on VivePro? Mightbe something was not installed properly, what now causes the problem?