Vive Pro: Base Station 2.0 red blinking light -> now no light

SOLVED
Zentas
Visitor

Vive Pro: Base Station 2.0 red blinking light -> now no light

So I've had my full Vive Pro kit for almost a month with only some minor problems. But now after trying to plug in the two base stations one base station didnt connect with SteamVR and had a red blinking light. After trying to connect it with my pc and looking for an update it just doesnt turn itself on anymore. No status light and no vibrating motor after I plug it in. Just in the far background of the Base Station is a flashing green light.

Hersonrock
Explorer

Re: Vive Pro: Base Station 2.0 red blinking light -> now no light

Bump!

Please let us know about this!  does it need a firmware rescue of some kind like the 1.0 did?

Vive Staff
Solution

Re: Vive Pro: Base Station 2.0 red blinking light -> now no light

@Hersonrock @Zentas

 

Hi there. Please PM me or @VibrantNebula

As far as the "firmware fix" you mentioned. There was a never a way to resolve rotor failure with a firmware update. The issue is mechanical in nature and requires expert repair.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Hersonrock
Explorer

Re: Vive Pro: Base Station 2.0 red blinking light -> now no light

And I completely agree I meant the firmware rescue as in a software approach for some problems, It does work for when the base stations 1.0 stop turning "on" after a firmware update :) that I know

 

I was hoping there was a similar approach for this 2.0 red light which I'm really really hoping is not a herald for a repair only solution like the 1.0 red blinking light was.

ghar
Contributor

Re: Vive Pro: Base Station 2.0 red blinking light -> now no light

Seemingly at least 70% of people who purchased the Vive Pro (including myself) have had 2.0 base stations break (red light) within a month of their $1200-$1400 purchase. UNACCEPTABLE!!!. I will be returning my broken HTC Vive Pro. I foresee a class action lawsuit here. I myself would gladly pay the litigation fees well in excess of what I paid for this broken-as-sold VR system just to see HTC pay for and admit to selling what they knew to be faulty hardware to thousands of hopeful consumers.
Vive Staff

Re: Vive Pro: Base Station 2.0 red blinking light -> now no light

@ghar if you require assistance, with your base stations or anything else, please let us know.

Otherwise please don't hijack threads unnecessarily.
Zondorian
Visitor

Re: Vive Pro: Base Station 2.0 red blinking light -> now no light

Hi

 

I have just unpacked my Vive pro after putting away in its case all operational.  One of the base stations is now cycling through the lights as normal when powered on.  Blue, then white for a while...but then blinks red and steam VR does not pick it up?

 

Reading through the threads it seems this to be a serious issue.  Can I get some advice on where to go and get this fixed...how can you tell if it is a mechanical issue?

 

As much information on this would be appreciated.  I have had a few issues before but normally with some time and the good ole internet am able to fix...Heres hoping this is the case.

 

Thanks.

dungeongameshall
Contributor

Re: Vive Pro: Base Station 2.0 red blinking light -> now no light

I am also having the same problem. I have tried all the trouble shooting method as mentioned in steam : https://steamcommunity.com/app/250820/discussions/2/1694914736013794778/  but no use. still it shows the red light blinking. Anyone knows any better idea to solve this problem.

Vive Staff

Re: Vive Pro: Base Station 2.0 red blinking light -> now no light

@dungeongameshall

 

The only solution is an RMA for the device. Contact our support at www.vive.com/us/support/contactus and explain your situation.

There is no user fix for this issue.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
dungeongameshall
Contributor

Re: Vive Pro: Base Station 2.0 red blinking light -> now no light

Thank you vive support team ....!!!

 

As you guided i have contacted the RMA & my issue with the base station is cleared.

 

"The only solution is an RMA for the device. Contact our support at www.vive.com/us/support/contactus and explain your situation" . 

There is no user fix for this issue.