08-17-2018 09:05 PM
I noticed the audio from my new Vive Pro sounds completely normal until I Steam VR launches. Then everything sounds an octave lower and distorted. My friends also tell me that my audio throught the Vive mic sounds an octave higher and distorted. Seems to be a connection. Most threads I've read are from several months ago and seem to have been fixed automatically. Any suggestions?
08-20-2018 02:40 PM
Hi @CaptainBeard - We' d like to examine the error your encountering in greater detail, and if possible reproduce it. We have a couple of questions for you - you can reply via this thread or private message them to me if you'd prefer more privacy.
Technical Specialist - San Francisco, CA; Monday-Friday
08-21-2018 04:03 PM
1.) I'm running a desktop I've just recently built specifically for VR.
- GPU: MSI Radeon RX 580 8GB
- MoBo: MSI X370 Gaming Pro Carbon
- CPU: AMD Ryzen 7 1800X
- RAM: Kingston HyperX Predator 32GB
2.) Steam VR version: 1533664367 (Steam VR Home beta is selected in settings)
- Steam VR indicates HMD firmware is up to date.
3.) Steam VR Audio settings show "Set Playback Device To" as Vive Pro Multimedia Device.
4.) Display port cable used is the one supplied in the box my Pro came in. USB cable used is also the one supplied with the Pro.
Thank you for your quick response! I hope this information helps.
08-23-2018 07:57 AM
09-14-2018 11:44 PM
I am also having the same exact issue. Audio sounds extremely distorted after starting SteamVR and sometimes my mic is either much higher or lower pitch than normal until restart.
-I am on a desktop.
motherboard is an ASUS z-170
processor is an Intel 6700K
GPU is an MSI GamingX 1080ti
32GB of GSkill Ripjaws DDR4 RAM
OS is Windows 10 Home
-I was on Beta branch when this first started, but it happens on the main branch too. All firmware is up to date.
-"Speakers (2- VIVE Pro Mutimedia Audio)" is the distorted device ["Multimedia" is mispelt as "Mutimedia"]. The Nvidia audio sounds normal when it works, however sometimes is it completely silent when enabled or it is not detected at all (in both Windows and Steam).
-All link box cables came with the HMD, my linkbox-to-vive cable broke and HTC support sent me a new one, so it is still official.
09-27-2018 07:49 PM
I have this same issue! I'm glad I'm not alone. Everything works perfectly until I start SteamVR.
All firmware up to date.
Using all original cables.
Sometimes a computer reboot or messing with the settings in windows sound settings will get it working, but not always. And I have to do that same song and dance every time. It has not worked first try for me in many weeks.
Did anyone find anything that works? I'm *this close* to just wearing earbuds under the built-in speakers on my $800 headset. Seems like a joke.
06-09-2019 11:51 AM
When I first plug in the headset, it sounds OK. When I start up SteamVR it goes full distortion - sounds like compression is wrong or something.
To workaround it, I have to right click volume control to go into Sounds (so I get a full list of devices) then in Playback I have to choose VIVE Pro Mutimedia Audio and then after that I have to choose Vive Pro.
That stops the distortion for me, but it absolutely sucks having to do this every time. Really shoddy work.