Vive Pr: Game showing on monitor but not on headset

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Rasha
Settler

Vive Pr: Game showing on monitor but not on headset

I have, so far, come across this with two different games (Trials on Tattoonie and SuperhotVR)

 

In both cases, the game will show up on my monitor, but not on the headset.

 

In the specific, and current, case of Superhot, I do get an error message on my monitor that "Headset plugged into wrong video card."

 

I am using the wireless adapter for the Vive Pro.

 

The game was purchased through Steam and I am launching the VR version

 

Any help I could get with this would be greatly apprecieated.

 

Update: I have found a third game that does the same thing as SuperhotVR. It shows up fine on my monitor, but only gives me the white dome on the headset SteamVR also gives me the error that headset and monitor must be plugged in to the same card...which I don't see how that's possible when I'm using the wireless adapter >_>

 

Update #2: I have now found a FOURTH game with this exact issue: Scanner Sombre VR. It shows up on my monitor, but not on the headset. Just like the other games, I CAN hear the audio and FX sounds, but I have the same error as with the other three games.

 

Help would be greatly apprecieated :)

Vive Staff

Re: Vive Pr: Game showing on monitor but not on headset

@Rasha 

 

What graphics cards do you have on your PC? It's possible there's an onboard iGPU that it's trying to use. If that's the case, you'll need to go into your BIOS settings and disable it.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Rasha
Settler

Re: Vive Pr: Game showing on monitor but not on headset

@Synthesis 

I have dual GTX 1080Ti in my rig. Here is a complete breakdown:

Operating System
Windows 10 Pro 64-bit

 

CPU
Intel Core i7 @ 4.20GHz
Kaby Lake 14nm Technology

 

RAM
64.0GB Dual-Channel Unknown @ 1336MHz (15-15-15-35)

 

Motherboard
MSI Z270 XPOWER GAMING TITANIUM (MS-7A58) (U3E1)

 

Graphics
XG270HU (2560x1440@59Hz)
3071MB NVIDIA GeForce GTX 1080 Ti (NVIDIA)
3071MB NVIDIA GeForce GTX 1080 Ti (NVIDIA)
ForceWare version: 418.91
SLI Disabled

 

Storage
465GB Samsung SSD 850 EVO 500GB (SSD)
1863GB Seagate ST2000LM007-1R8174 (SATA)
1863GB Seagate ST2000LM007-1R8174 (SATA)
953GB Samsung SSD 960 PRO 1TB (Unknown)

 

Optical Drives
No optical disk drives detected

 

Audio
NVIDIA High Definition Audio

Rasha
Settler

Re: Vive Pr: Game showing on monitor but not on headset

Would have replied sooner, but I was in the middle of my daily VR workout when you replied haha

Vive Staff

Re: Vive Pr: Game showing on monitor but not on headset

@Rasha 

 

Ah, so you've got two GPUs.
Have you tried swapping the monitors to the other GPU?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Rasha
Settler

Re: Vive Pr: Game showing on monitor but not on headset

@Synthesis 

Well, I'm using the same card slot as I use when I'm using VR. However, since I'm using the wireless adapter for the headset, is switching my desktop monitor to my other card even a viable option?

Vive Staff

Re: Vive Pr: Game showing on monitor but not on headset

@Rasha 

 

The reason I suggest it is because it sounds like the wireless adapter is picking up the other card to use instead, thus causing the "use same GPU as monitor" error.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Rasha
Settler

Re: Vive Pr: Game showing on monitor but not on headset

@Synthesis 

This did not fix the issue. I switched the desktop monitor's HDMI cable to the second card and relaunched steamVR. I tried launching Super Hot from both the desktop launcher, Steam launcher and from within SteaVR. All gave the same problem.

Rasha
Settler

Re: Vive Pr: Game showing on monitor but not on headset

@Synthesis 

 

Also, I feel I need to point out that this does NOT affect other games. I can play Beat Saber, Gorn and Brewmaster Dungeon with no issues.

Vive Staff

Re: Vive Pr: Game showing on monitor but not on headset

@Rasha 

 

That does make a difference and that is a very unusual issue. Could you create a SteamVR report and PM it to me?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Rasha
Settler

Re: Vive Pr: Game showing on monitor but not on headset

@Synthesis
I can do that when I get home again. Can you tell me how to create that?
Vive Staff

Re: Vive Pr: Game showing on monitor but not on headset

@Rasha 

 

It's pretty easy. Just open SteamVR, open the drop down menu and select "Create System Report" and save it as a .txt file.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Rasha
Settler

Re: Vive Pr: Game showing on monitor but not on headset

@Synthesis
Roger that, I'll send it over when I get home in a few hours.
Rasha
Settler

Re: Vive Pr: Game showing on monitor but not on headset

@Synthesis 

 

It will not let me send it as the report is more than 60k characters. I do not see how to attach the file either.....

Vive Staff

Re: Vive Pr: Game showing on monitor but not on headset

@Rasha 

 

It looks like you're running in Extended Mode when you need to be in Direct Mode. If you open up the settings on SteamVR and go to the developer tab there's a "Direct Mode" button you can activate.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F